Job Title

Role Overview: Sr. Manager / Manager – NPD (Marketplace)We are seeking a highly experienced and driven Sr. Manager / Manager – NPD (Marketplace) to lead end-to-end operational execution for marketplace channels. This role will own the complete NPD-to-order fulfilment lifecycle, ensuring seamless coordination across product development, production, inventory, warehousing, and dispatch.The ideal candidate will act as a strategic bridge between Marketplace Business and Supply Chain/Manufacturing, ensuring speed, accuracy, and quality in product availability and fulfilment. This position is suited for a results-oriented leader with strong expertise in production operations, supply chain management, and e-commerce fulfilment, capable of driving operational excellence at scale.Key Responsibilities1. Marketplace Fulfilment & OperationsLead end-to-end order fulfilment for marketplace channels, from product setup to dispatch readiness.Ensure timely production, quality compliance, and shipment of marketplace SKUs in line with demand forecasts.Collaborate closely with business and category teams to align operations with sales targets, campaigns, and product launches.Track and manage daily fulfilment KPIs such as lead times, delays, rejection rates, and fill rates.Oversee SKU lifecycle management, including onboarding, updates, and discontinuation.2. New Product Development (NPD) IntegrationOwn operational readiness for all marketplace NPD launches, including production, packaging, labelling, and catalog compliance.Partner with design, sourcing, and quality teams to ensure NPD timelines meet go-to-market plans.Develop structured workflows to accelerate time-to-market for new products.Provide actionable feedback to product and NPD teams on scalability, performance, and operational constraints.3. Finished Goods (FG) & WarehousingDrive FG inventory planning and optimization to balance service levels with inventory costs.Ensure warehouse efficiency, including stock accuracy, FIFO adherence, and optimal space utilization.Monitor and improve key warehouse KPIs such as inventory accuracy and dispatch efficiency.Coordinate with internal logistics teams and 3PL partners to ensure timely dispatch and delivery.Ensure strict adherence to marketplace SLAs, including packaging, labelling, and dispatch timelines.4. Supply Chain & Process ExcellenceOversee end-to-end supply chain synchronization, including raw materials, production, inventory movement, and dispatch.Identify and resolve bottlenecks to improve lead times and reduce cost per order.Establish and standardize SOPs across production and warehouse operations.Leverage ERP, WMS, and OMS tools for real-time visibility and operational control.Drive continuous improvement initiatives focused on cost, productivity, and service excellence.5. Stakeholder ManagementAct as the primary operational point of contact for the Marketplace Business team.Collaborate cross-functionally with NPD, Production, Quality, Supply Chain, and Customer Service teams.Present regular performance reports to leadership, highlighting KPIs, risks, and improvement actions.Build strong partnerships with business leaders to support revenue growth through operational efficiency.Desired Skills & CompetenciesStrong operational and analytical mindset with hands-on experience in manufacturing and supply chain.Proven expertise in marketplace fulfilment (Amazon, Flipkart, Walmart, etc.) and SLA compliance.Proficiency in ERP, WMS, OMS, and data-driven decision-making tools.Excellent leadership, stakeholder management, and communication skills.Ability to manage multiple categories and large-scale operations.Strong problem-solving and continuous improvement orientation.Qualifications & ExperienceEducation: Bachelor’s degree in Engineering, Operations, Supply Chain, or Management (MBA preferred).Experience: 8+ years in manufacturing, supply chain, or fulfilment operations, with 3–5 years in a leadership role within marketplace or e-commerce operations.