Job Title

Direct Walkin Opportunity @TCS Mumbai-TRIL for International Customer Service (Voice)!Walkin Drive Date: Saturday, 11th April 2026Walkin Location: Tata Consultancy Services Ltd, TRIL IT 4, Park Gen, General Arun Kumar Vaidya Marg, Malad East, Mumbai 400097Timing: 09:00 Am - 12:00 PmPlease go through the below norms carefully and apply only if they are applicable to you.Job Role: Customer Service AssociateJob Location: Mumbai (Malad, Thane)Experience required:1-12 Years in the contact center industryJob Requirement:Candidates with international customer service (VOICE) experience preferred.Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years' experience in contact center industry.Flexible working in rotational shifts, including night shiftsFresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch.BE/BTech and Postgraduates are not eligibleMode of Salary credit should be through banks from all the employers (No cash in hand)All educational and employment documents are mandatory to have.Skill Requirement:Excellent Communication SkillsStrong Team PlayerStrong Domain Knowledge PreferredStrong feedback implementation skillsPossess Positive attitude and know to promote brand value.Ability to work in any shifts, the majority being night and midnight shiftsJob Description:Handle customer interactions daily with 0 availability timeEnsure SLAs are met consistently at individual and team level.Meet and exceed all performance thresholds.Focus on Key KPI's like RSAT, AHT and customer experience.Constantly remain abreast of new changesImplement feedback and corrective actions to avoid repeat instances/"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately/"