Job Title

Senior Engineer Communication (CCTV / ACS / PAVA / Telephone Systems)Experience: 5–10 YearsLocation: Goa, IndiaWork Type: 24x7x365 Shift SupportPosition OverviewThe Senior Engineer (CCTV / ACS / PAVA / Telephone) is responsible for the installation, configuration, monitoring, and maintenance of ELV systems including CCTV, Access Control Systems, Public Address & Voice Alarm (PAVA), and PBX Telephone solutions. The role requires strong technical knowledge, hands-on expertise, and the ability to ensure system uptime, compliance, and operational efficiency across a large infrastructure environment.Key Responsibilities1. CCTV & Access Control Systems (ACS)Installation, Configuration & MaintenanceInstall, configure, and maintain CCTV cameras, NVRs, servers, and Milestone VMS applications.Install and maintain ACS readers, controllers, field devices, RTC/CDC units, and AC2000 application.Configure, test, and maintain offline devices for CCTV and ACS.Monitoring & OperationsMonitor CCTV/ACS applications, IT alarms, and services to ensure uninterrupted operations.Maintain proper camera positioning and ensure complete coverage of all critical interior and exterior areas.Ensure all CCTV/ACS devices remain active, healthy, and in optimal working condition.Troubleshooting & SupportDiagnose hardware/software faults and replace defective components when required.Provide technical support for installations, preventive maintenance, and breakdown repairs as per SLA.Maintain daily backups, performance checks, and incident/problem registers.Ensure timely resolution of complaints and operational issues.Process & ComplianceFollow ITIL processes for Incident, Change, and Problem Management.Maintain logs, documentation, and incident reports.Ensure spare-part availability and inventory readiness.2. PAVA (Public Address & Voice Alarm Systems)Monitoring & OperationsMonitor PAVA systems remotely for alarms, failures, and performance issues.Ensure proper synchronization, scheduling, and functioning of PAVA announcements.Configuration & Change ManagementOversee upload/download of configuration changes performed by L3 engineers.Implement system changes and prepare PIR (Post Implementation Report).Prepare CIR (Corrective Incident Report) for critical issues.Support & CoordinationServe as the primary point of contact with OEMs/vendors for troubleshooting and escalations.Handle incident troubleshooting, service request fulfilment, and change/problem management.Update, track, and resolve tickets related to PAVA operations.Reporting & CompliancePrepare and submit daily/weekly reports to customers and key stakeholders.Communicate outage details promptly to relevant teams.Identify EOL/EOSL components in the PAVA environment.3. Telephone / PBX Systems (Alcatel-Lucent)Installation & ConfigurationInstall, configure, and maintain Alcatel-Lucent PBX systems.Configure IP phones, digital phones, SIP extensions, voicemail, hunt groups, IVR, call forwarding, etc.Operations & MaintenancePerform system upgrades, database maintenance, and backup/restore operations.Troubleshoot call drops, voice quality issues, and network-related telecom problems.Vendor Coordination & User SupportCoordinate with telecom providers for line activation, faults, and service availability.Provide first-line support to users and conduct training for phone features.Maintain documentation including wiring diagrams, port details, and extension lists.Security & StandardsEnsure compliance with call recording policies, telecom standards, and organizational security policies.4. General ResponsibilitiesWork in a 24x7x365 shift environment as per operational requirements.Maintain all ELV systems in a clean, secure, and compliant state.Support cross-functional teams and provide assistance to technicians as required.Maintain strong documentation practices for all systems and activities.Required Skills & Technical CompetenciesTechnical KnowledgeCCTV: Milestone VMS, IP Cameras, NVR/Server maintenanceACS: AC2000, hardware controllers, readers, RTC/CDCPAVA: System monitoring, vendor escalation, configuration managementTelephone: Alcatel-Lucent PBX, SIP, VoIP, IVROS: Windows, Linux fundamentalsNetworking basics: LAN/WAN, IP addressing, ONVIF standardsStrong troubleshooting, analysis, and documentation skillsSoft SkillsExcellent communication and coordination abilitiesStrong problem-solving and decision-making skillsAbility to work under pressure and meet SLAsTeam support and stakeholder engagementEducationBachelor’s Degree or Diploma in Electronics / Electrical / Computer Science / IT or related field.