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Job Title: SAP Integration Support Engineer (SAP CPI)Role DetailsTeam: Offshore Support Team (India)Customer Base: Supporting multiple European customersJob Location : HyderabadWord Mode : HybridRole OverviewWe are looking for an experienced SAP Integration Support Engineer (SAP CPI) to join our offshore support team in India.This role focuses on managing integration support tickets for multiple customers using SAP Integration Suite services such as Cloud Integration (CPI), API Management, and Event Mesh.The ideal candidate will be responsible for analyzing integration issues, troubleshooting production problems, implementing bug fixes, and maintaining integration flows across various customer landscapes. This role requires strong expertise in SAP CPI and integration technologies, along with the ability to independently investigate issues and deliver reliable solutions.Key Responsibilities:Act as the primary technical owner for support tickets related to SAP Integration Suite servicesAnalyze incidents and service requests raised via ticketing tools such as JiraTroubleshoot issues in SAP Cloud Integration (CPI) including:Message failuresMapping errorsConnectivity issuesAdapter failuresMonitor and maintain integration scenarios across multiple customer environmentsImplement bug fixes and minor technical corrections in integration flowsImplement approved enhancements or adaptations to existing integrationsInvestigate and resolve runtime errors, message processing issues, and connectivity problems between SAP and third-party systemsWork with API Management and Event Mesh where integrations involve APIs or event-driven communicationAnalyze logs and monitoring tools to identify root causes of integration failuresMaintain documentation of solutions, known issues, and troubleshooting proceduresCollaborate with solution architects and development teams on complex integration issuesProvide technical recommendations to improve integration reliability and stabilityEnsure timely resolution of tickets according to SLA targets.Required Technical SkillsSAP Integration TechnologiesStrong hands-on experience with SAP Cloud Integration (CPI)Good understanding of integration architecture and integration patternsExperience with API Management and Event MeshDevelopment & TroubleshootingExperience troubleshooting integration flows, mappings, and message processing errorsHands-on experience with Groovy scripting or JavaScriptExperience with message mapping techniques (Graphical Mapping, XSLT)Understanding of the Apache Camel framework used in CPIIntegration & APIsStrong knowledge of REST, OData, and SOAP web servicesExperience with IDOC and RFC/BAPI integrationsHands-on experience with adapters such as:HTTPSSOAPODataSFTPIDOCRFCJDBCConnectivity & SecurityKnowledge of SAP Integration Suite connectivityExperience with security concepts such as:SSL CertificatesOAuthSAMLExperience managing KeyStore and certificates in CPI.Core CompetenciesStrong analytical and troubleshooting skillsAbility to investigate complex technical issues independentlyGood understanding of integration monitoring and operational supportAbility to manage multiple support tickets across different customersStrong communication skills for working with global teams and customersStructured and disciplined approach to incident management and documentation.What We Expect From YouA proactive, “get things done” mindsetAbility to work independently in a support environmentCapability to quickly analyze logs and diagnose integration issuesStrong collaboration with global teams and solution architectsCommitment to maintaining high reliability of customer integrationsNice to HaveExperience supporting integrations with:SAP ECCS/4HANASAP SuccessFactorsOther SAP cloud applications