Job Title

We are looking for a dynamic and experienced Operations Manager to join our team and lead high-performing operations functions within a complex, risk-driven environment. This role is ideal for professionals with strong leadership capabilities, deep operations expertise, and a passion for driving process excellence and team performance.Key ResponsibilitiesLead and manage specialized operations teams, ensuring delivery excellence across BAU and high-volume periods (month-end/quarter-end)Drive process improvements, risk mitigation strategies, and adherence to regulatory and compliance standardsPartner with internal stakeholders and cross-functional teams to ensure seamless operations deliveryManage escalations, track KPIs/KRIs, and ensure service levels are consistently metOversee capacity planning, resource allocation, and financial/budget managementDevelop and implement operational policies, procedures, and governance frameworksProvide leadership through coaching, mentoring, and performance management of team membersSupport hiring, talent development, and employee engagement initiativesDeliver insightful MI reporting and contribute to strategic initiatives and projectsRequired Qualifications4+ years of experience in Operations or related domain2+ years of leadership or team management experienceDesired QualificationsStrong experience in people management (4+ years preferred)Hands-on expertise in Wholesale Lending Operations (highly preferred)Proficiency in MS Office tools (Excel, PowerPoint, Access)Strong analytical, problem-solving, and decision-making skillsExcellent communication and stakeholder management abilitiesExperience in budgeting, capacity planning, and contingency planningAbility to work under pressure and meet strict timelinesFlexibility to work in night shifts (US hours)What We’re Looking ForA proactive leader who can independently manage operations and drive outcomesStrong risk & control mindset with focus on complianceAbility to influence stakeholders and collaborate across levelsPassion for team development, engagement, and continuous improvementIf you’re looking to take the next step in your leadership journey within a global banking environment, we’d love to connect.