Urgent Requirement - Pronix Looking to Hire a Genesys Cloud Engineer for its Hyderabad Office.Role: Senior Engineer (Genesys Cloud)Experience: 5–10 yearsWork Location: Gachibowli - HyderabadShifts: 2PM to 11PM IST - 100% OnsiteNotice Period: 0 to 15 days preferredKey ResponsibilitiesDesign and develop integrations with Genesys Cloud APIsIntegrate Amazon Connect APIs and SDKsUnderstand and work with CCaaS platform data modelsRetrieve operational metrics, metadata, and call center analytics dataBuild backend integrations to support data visualization layersWork with platform SDKs to create reliable data pipelinesSupport the development of production-grade contact center solutionsRequired Skills (Platforms)Genesys CloudAmazon ConnectTechnical SkillsREST APIsSDK integrationsCCaaS architectureData model understandingAPI authentication & object structuresNice to HaveContact center analyticsReal-time data ingestionVisualization platforms (Power BI, Tableau, custom dashboards)
Job Title
Contact Center Engineer