Job Title

About Ferguson:Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.Job Title: Senior Product OwnerSummary: We are looking for a Senior Product Owner (SPO) to join our team and serve as the connective tissue between engineering and product. This role will work closely under the direction of a Product Manager and will be responsible for translating complex technical concepts into clear, actionable user stories and tasks. The ideal candidate has a strong technical background and thrives in environments where they can help engineering teams stay aligned with product goalsResponsibilities:Collaborate with engineers to interpret technical discussions and convert them into well-defined user stories and tasks.Own the grooming process: break down epics into smaller stories, ensure clarity of acceptance criteria, and maintain a prioritized backlog.Support the Product Manager in executing the product roadmap by aligning technical execution with business goals.Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives.Maintain a deep understanding of the technical architecture and dependencies to inform backlog prioritization.Ensure that releases are delivered on time and meet quality standards.Define and track technical KPIs to measure progress toward product goals.Continuously seek feedback from engineering, QA, UX, and stakeholders to refine requirements and improve delivery.Drive the collection and analysis of feedback from internal users to identify technical improvementsFacilitate the creation of problem statements and user stories by working with engineers and architects to ensure technically sound acceptance criteria and efficient implementation paths.Ensure products and releases are launched correctly and on schedule.Recommend improvements to technical infrastructure and engineering efficiency in alignment with the technical product vision led by architects.Strong technical background with experience in software development or engineering.Deep understanding of salesforce sales cloud and salesforce service cloud and exposure to E-commerce.Qualifications:3+ years of proven experience as a Technical Product Owner, Technical Business Analyst, or similar role preferably in Salesforce CRM.Strong technical background with experience in software development or engineering.Proficiency in interpreting and communicating technical concepts to non-technical stakeholders.Experience working with cloud platforms, APIs, and modern development practices. Experience with Azure, Salesforce, and Java preferred.Understanding of DevOps tools and practices (e.g., Docker, Kubernetes, Jenkins).Design thinking mindset.Experience working in Agile framework.Excellent communication, organizational, and problem-solving skills.Knowledge of database technologies (SQL, NoSQL) and data warehousing concepts.Self-motivated with the ability to inspire and motivate a team.Ability to effectively engage and motivate large groups by providing thought leadership.Adaptable and proactively able to move with change while maintaining a positive attitude.BS/BA in Computer Science, Human Computer Interaction, or related field; MS desired.Demonstrated project management experience.Leading by example and embodying our values.Technologies and Tools Required:Proficiency in Agile project management tools such as Jira.Experience with CRM systems like Salesforce.Familiarity with UX design tools such as Figma.Knowledge of software development frameworks like React, Angular, or Vue.js.Understanding of data analysis tools like Tableau, Power BI, or Google Analytics.Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:Problem-solving: Ability to assess situations and resolve issues efficiently and effectively.Interpersonal skills: Strong ability to collaborate with others, maintain confidentiality, contribute ideas, and handle disagreements professionally.Oral communication: Proficient in exchanging information, asking constructive questions, and explaining ideas clearly.Written communication: Excellent skills in communicating with technical talent, business experts and customers.Planning/organizing: Effective in prioritizing tasks and managing time efficiently.Quality control: Thorough in producing high-quality work and ensuring accuracy.Adaptability: Ability to embrace change and maintain positive attitude.Dependability: Reliable in meeting deadlines, completing tasks, and being open to feedback.