Job Title

Location: Gurgaon / BangaloreExp: 8+ YearsAbout your role Reporting to the Senior Technical Manager, the incumbent will be part of the Global Client Computing team whose primary focus is management of the Windows/Mac estate, including the supporting infrastructure, production delivery of software / updates and maintaining security compliance of the estate.The role will be a combination of day-to-day support activities and project work, with a focus on Business As Usual (BAU) activities. This will involve liaison at all levels within Enterprise Technology Services (ETS) and various business communities. The incumbent will have a primary focus on the systems management infrastructure, and they will provide global support / guidance. Further to this the role will include training others as part of a centre of excellence, looking to bring up skills across the organisation and ensure consistent standards.This role requires a high level of skill and experience with Windows, Mac, Intune management, Microsoft Autopilot, Security patching, Vulnerability management, group policy, security & networking for the end user computing environment. They will own problems, and work between the Engineering & BAU teams, Service Delivery, IT Security & regional desktop support teams. Key ResponsibilitiesJAMF administration to provide MAC device management, user identify and endpoint protectionMicrosoft Intune device management and policy configurationMaintain Security compliance across our Global endpoint estate using JAMF / SCCM / MECM / AzureEnsure vulnerabilities are patched quickly and compliance levels are maintainedDevelop and implement best of breed vulnerability, security, Evergreen upgrade processes.Troubleshoot complex issues related to Windows group policy, MAC policy & security patchesTroubleshoot complex issues with Laptop hardware, drivers, and BIOS updatesAnalysis of log files and windows events to identify incidents and performance issues. Manage and Triage incidents with Service Delivery, IT Security, and desktop support teams where relevantEscalate issues to our 3rd party vendors including Microsoft, Apple, Dell, 1E and Device lockWork closely with GCC Engineering, GCC Packaging, Senior Technical Management, Product Owners, and Project Managers to support technology across the Collaboration stackHelp deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set To act as a Subject Matter Expert for macOS, Windows 10/11 and Evergreen across all EUC platforms (Laptop, PC, VDI)Adherence to Security Policy standards. Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change in order to efficiently and effectively onboard new technology Maintain support documentation and issue tracking using Confluence and Jira. Publish and maintain hardware certification standardsOwn and keep all technical documentation up to date. Closely work with Tech hub to provide up to date Knowledge Base support articles and provide scheduled upskilling sessions.Manage Product enhancement via Agile processes with Product ownerProvide Management reporting of end-to-end services via Power BIEnsure the EUC estate meets all Audit requirements.Experience and Qualifications RequiredExtensive technical experience covering the following:JAMF Administration on JAMF Pro / JAMF CloudMicrosoft Intune device management and policy configurationMicrosoft Autopilot maintenance and engineeringEnterprise level patching and vulnerability managementMicrosoft Endpoint Configuration Manager (System Centre Configuration Manager)Knowledge of build task sequence in SCCMEnterprise level Group Policy and Active Directory troubleshooting skillsAdvanced macOS and Windows 10/11 troubleshooting skillsBrowser support and Microsoft Edge enterprise mode configurationTroubleshooting and optimisation skills in an Enterprise environmentAdvanced understanding of Patch Management and Policy creation/implementation.Experience working in a compliance-driven environment.Office 365Ability to deliver custom solutions (via automation or other products) to address non-standard requirements or provide additional value.Strong understanding / experience of the following products/technologies: Remote access technologies and client troubleshooting – Pulse VPN, NetScaler, Zscaler Cloud ProxyActive Directory and Group Policy, Azure ADPKI infrastructure - Certificate Management and NDES Experience with the following is an advantage:Enterprise printingManagement and implementation of Apple Business Manager (DEP/VPP)WAN / LAN technologies and principles, 802.1xService orientedA disposition to take responsibility. An ability to work under pressure and to tight deadlines, whilst following standard change control proceduresOrganised with good attention to detailStructured and methodical in problem solvingStrong communication skills and flexible team player