Job Title

At HackNow, we do not hire people to read slides.----------------------------------------------------We hire real ServiceNow practitioners who can teach, mentor, and shape careers through live enterprise context, honest delivery, and deep functional clarity.This is a full-time role for someone who has spent enough time in the field to know that:real ServiceNow work is never textbook-perfect,learners need scenario-based teaching,and great trainers are usually great implementers first.What we are really looking for-------------------------------We are looking for a strong ServiceNow developer / consultant / functional practitioner who wants to move into a full-time training and enablement role.Not part-time.Not freelance.Not side work.This role is for someone who wants to build a serious career in ServiceNow education and help others become truly project-ready.Who should apply---------------------You are a strong fit if you have:5+ years of real ServiceNow project experienceStrong functional and technical understandingConfidence working beyond theory and documentationThe ability to explain concepts clearly to freshers, professionals, and career-switchersA genuine interest in mentoring, teaching, and enabling othersYou should be able to move comfortably between:implementation thinking,solution explanation,troubleshooting,and learner guidance.Mandatory experiencePlease read carefully.We are specifically looking for someone with:Strong depth in ITOMStrong expertise in at least one of the following:ITAMGRCCSMITSM-only profiles are not a fit for this role.We want multi-module exposure and real enterprise understanding beyond basic service desk workflows.----------------------------Technical expectations---------------------------These are non-negotiable:JavaScriptBusiness RulesScript IncludesClient ScriptsREST / SOAP integrationsYou do not need to “know of” scripting and integrations.You should be able to demonstrate them naturally from real project experience.What you will do------------------Training & DeliveryDeliver full-time instructor-led ServiceNow trainingTeach ITOM + ITAM / GRC / CSM using real use casesExplain the why, not just the howPrepare learners to be interview-ready and project-readyCurriculum & Technical ContributionShow scripting and integrations through practical examplesHelp evolve the curriculum based on market needsShare implementation challenges, mistakes, and best practicesImprove how we teach enterprise ServiceNow, not just what we teachMentorshipGuide learners on career paths and role expectationsHelp them transition confidently into ServiceNow rolesServe as a trusted practitioner voice inside the HackNow ecosystemQualifications----------------Preferred, but flexible:Bachelor’s degree in Engineering / IT / Computer Science or related fieldServiceNow certifications such as CSA / CIS / CIS-Implementation are a plusPrior experience in training, mentoring, or enablement is an advantageThat said, real project experience matters more than certificates.Engagement model--------------------