Job Title: Senior Manager - SPOTFunction: Spot Business, Procurement & OperationsIndustry: Gold / BullionLocation: India (with international market exposure)Role SummaryIn this role, the individual will be responsible for managing key aspects of the end-to-end Spot business, including spot gold procurement, international imports, and the development of spot-related products and services. The role also involves close collaboration with customer support, technology, and operations teams to ensure smooth and efficient execution.This position requires a strong balance of market understanding and operational expertise, with ownership of critical processes, effective stakeholder management, and active contribution to the expansion and management of SPOT centers.Key Responsibilities:Spot Gold Purchasing & Market Operations:Lead spot gold buying based on live domestic and international market prices.Own daily buying decisions, timing, volumes, and execution.Track gold prices, premiums, spreads, and liquidity to optimize sourcing.New Products & Services (SPOT):Conceptualize and roll out new SPOT products and services aligned with market demand.Work closely with business and leadership teams to evolve the SPOT offering.Continuously improve pricing models, turnaround times, and service experience.Procurement & International Imports:Coordinate end-to-end gold procurement and international imports.Liaise with overseas suppliers, bullion banks, logistics partners, and clearing agents.Ensure compliance with customs, RBI, DGFT, and other regulatory norms.Technology Development (Coordination Role):Act as the business owner for SPOT tech requirements.Coordinate with tech teams for:SPOT platform enhancementsProcess automationReporting and MIS improvementsEnsure tech solutions align with operational and customer needs.Customer Support Oversight:Oversee customer support for SPOT operations, ensuring quick resolution and high service quality.Work with support teams to streamline processes, escalation mechanisms, and SLAs.Use customer feedback to improve SPOT products and services.SPOT Centers – Expansion & Management:Visit, manage, and strengthen existing SPOT centers.Identify opportunities to develop and onboard new SPOT centers.Ensure standardization of processes, compliance, and service quality across locations.Build strong on-ground relationships and operational discipline.Risk, Compliance & Governance:Manage exposure to price volatility, settlement risk, and operational risk.Ensure adherence to internal controls, audit requirements, and regulatory frameworks.Work closely with finance, compliance, and legal teams.Reporting & Leadership Communication:Maintain MIS on spot purchases, imports, margins, operations, and performance.Provide regular market insights, performance updates, and recommendations to leadership.Support inputs for management and investor presentations related to SPOT.Candidate ProfileMust-Have10–15 years experience in the gold / bullion industry.Strong hands-on exposure to spot gold purchasing.Experience with international gold imports and procurement.Proven experience managing operations and cross-functional coordination.Strong understanding of domestic and global gold market dynamics.Exposure to managing multi-location operations or centers.Key Skills & TraitsStrong commercial and market judgmentOwnership mindset with execution focusAbility to balance strategy with on-ground operationsComfort working across tech, operations, and customer teamsHigh integrity, compliance-first approachSuccess MetricsCompetitive and timely spot gold procurementSuccessful launch and scaling of SPOT products/servicesHigh-performing and compliant SPOT centersImproved customer experience and operational efficiencyStrong market intelligence for leadership decisions.
Job Title
Senior Manager