Job Title

Position: VP, Cloud OperationsThe OpportunityJoin FICO as Vice President of Cloud Operations, where you'll lead the transformation and scaling of our cloud infrastructure that powers the FICO Platform. This is a critical leadership role where you'll oversee cloud operations, including DevOps Engineering, Cloud Engineering, and infrastructure services that enable our platform to deliver mission-critical solutions to enterprises worldwide.As the senior leader for cloud operations, you'll refine and advance the strategy, execution, and continuous evolution of our AWS cloud infrastructure across multiple regions. You'll ensure our platform maintains the highest standards of reliability, security, and performance while enabling rapid innovation and deployment capabilities for our engineering teams. This role is perfect for a seasoned cloud operations executive who combines deep technical expertise with strategic vision and the ability to lead large, distributed teams in delivering world-class cloud services.What You'll ContributeStrategic Cloud LeadershipRefine and execute a comprehensive cloud operations strategy that supports FICO Platform's growth and scalability requirementsEnhance our AWS cloud strategy to optimize performance, cost, and reliability across all regions and servicesDrive cloud transformation initiatives that modernize our infrastructure while maintaining enterprise-grade stability and securityOperational ExcellenceLead and scale our world-class DevOps and Cloud Engineering teams to deliver exceptional reliability and performanceEnhance and maintain SLAs that exceed enterprise customer requirements for availability, performance, and securityOptimize comprehensive monitoring, alerting, and incident response systems that ensure proactive platform managementInfrastructure & Platform EngineeringOversee the evolution and optimization of scalable, secure, and cost-effective AWS infrastructure architecturesAdvance infrastructure-as-code initiatives that enable reproducible, automated deployments across environmentsEnhance containerization and orchestration strategies using Kubernetes and related technologiesDevOps Culture & PracticesChampion and evolve DevOps best practices across the engineering organization, strengthening collaboration between development and operationsOptimize CI/CD pipelines that enable rapid, reliable deployments while maintaining quality and security standardsFoster a culture of automation, continuous improvement, and operational excellenceSecurity & ComplianceEnsure cloud infrastructure meets all security, compliance, and regulatory requirements for enterprise customersLead security-first approaches to cloud architecture and operations, implementing zero-trust principles and defense-in-depth strategiesPartner with security teams to maintain and enhance robust security postures across all cloud environmentsCost Optimization & GovernanceRefine cloud financial management practices that optimize costs while maintaining performance and reliabilityEnhance governance frameworks that ensure proper resource utilization, tagging, and accountabilityDrive FinOps initiatives that provide transparency and control over cloud spendingWhat We're SeekingCloud Operations LeadershipExtensive experience leading large-scale cloud operations teams with proven success managing complex AWS environments at enterprise scaleDeep expertise in AWS services and architectures with hands-on experience operating mission-critical infrastructuresTechnical ExcellenceComprehensive understanding of cloud-native architectures, microservices, containers, and orchestration platformsStrong background in infrastructure-as-code, configuration management, and automation tools (Terraform, Ansible, CloudFormation)DevOps ExpertiseProven track record implementing and scaling DevOps practices, including CI/CD, automated testing, and deployment strategiesExperience building and leading DevOps engineering teams that enable rapid, reliable software deliveryPlatform ReliabilityDeep expertise in site reliability engineering principles with experience maintaining high-availability systemsProven ability to design and implement disaster recovery and business continuity strategies for mission-critical platformsSecurity & ComplianceExtensive experience implementing security best practices in AWS environments including identity management, encryption, and network securityStrong understanding of enterprise compliance requirements and experience maintaining security certificationsStrategic Business AcumenAbility to align cloud operations strategy with business objectives and demonstrate ROI on infrastructure investmentsExperience managing large operational budgets and driving cost optimization without compromising qualityLeadership & Team BuildingExceptional leadership skills with proven ability to build, mentor, and retain high-performing technical teamsExperience leading geographically distributed teams and fostering collaboration across time zonesStakeholder ManagementStrong ability to communicate technical concepts to non-technical stakeholders and influence executive decision-makingProven track record of partnering with engineering, product, and business teams to deliver integrated solutions