Job Title

Designation and Department: Associate, ITLocation: BengaluruExperience: 3–4 yearsAbout Pocket FMAt our core, we are an AI-powered entertainment company with a deeply human-first philosophy. We believe technology should amplify creativity. Our proprietary AI systems work alongside writers, voice artists, and creative teams to help stories scale globally, faster, smarter, and with cultural depth and emotional integrity intact.Today, Pocket FM is home to a vibrant community of 250+ million listeners, 300,000+ creators, and 100,00+ audio series. With over 140 billion minutes streamed annually, we have emerged as one of the fastest-growing media-tech companies in the world, and we are just getting started. We operate at a massive global scale, but with a startup mindset: curious, fast-moving, and deeply owner-driven. At Pocket FM, teams are encouraged to think boldly, move with intent, and build for long-termJob Overview:This role provides onsite IT support for the Mumbai branch office and is responsible for basicSaaS support, hardware and software issue resolution, and day-to-day asset operations at thelocation. The role supports end users with IT issues, maintains asset movement registers,prepares MIS, and ensures smooth IT operations at the branch office in coordination with thecentral IT team.Key Responsibilities:● Provide onsite IT support to office users for hardware, basic software related issues.● Handle first-level SaaS support, including access issues related to email, collaborationtools, and internal applications, and escalate complex cases to central IT.● Manage branch-level asset operations, including allocation, collection, replacement, andtracking of IT assets.● Basic working knowledge of SaaS tools such as Google Workspace, Slack, Microsoftapplications.● Hands-on experience with hardware troubleshooting (laptops, peripherals, accessories)● Maintain daily asset in/out registers, ensuring accurate tracking of devices issued andreturned.● Prepare and maintain asset MIS and reports for the Mumbai office and share periodicupdates with the central IT team.● Support new joiner IT setup and asset readiness at the Mumbai location● Ensure adherence to IT policies, security guidelines, and asset management processes.● Act as the local IT point of contact for the office.Qualifications:● Bachelor's degree in Information Technology or a related field.● 3-4 years experience in asset and SaaS support● Experience maintaining asset registers, MIS, and documentation● Good communication, coordination, and user support skills