Job Title

About the CompanyWe are seeking an experienced ServiceNow Developer with 8-10 years of overall experience, including a minimum of 2 years of hands-on expertise in configuring and developing Service Operations Workspace components using UI Builder on the ServiceNow platform. The ideal candidate will have a strong understanding of Workspace, UI Builder, the Next Experience UI Framework, Integration, APIs (REST/SOAP), and core ITSM and CMDB functionalities. This role operates within an Agile environment, where the developer will deliver assigned work within sprint cycles and collaborate closely with cross-functional teams to ensure high-quality solutions.About the RoleThis role involves maintaining and resolving Workspace-related incidents and defects, designing and developing customer requirements, and providing technical support within the ServiceNow platform.ResponsibilitiesMaintain and resolve Workspace-related incidents and defects from the backlog.Design, develop, and deliver customer requirements within Workspace using UI Builder.Design, develop, and deliver customer requirements within CMDB integration, including Discovery, Monitoring, Synchronization.Design, develop, and deliver customer requirements within B2B Case integration, including eBonding, ticket exchange.Customize and configure Service Operations Workspace to meet business needs while ensuring scalability and performance.Migrate Jelly-based UI Macros to Workspace-compatible UI components.Configure and maintain AI Search functionalities within Workspace.Provide technical support and troubleshooting for Workspace-related modules.Identify and resolve performance issues, bugs, and defects in a timely manner.Recommend and implement enhancements to existing processes and solutions. Qualifications8-10 years of experience in ServiceNow development and implementation.Strong expertise in ITSM, CMDB.Minimum of 2 years of hands-on experience working with Service Operations Workspace (SOW). Required SkillsProficiency in JavaScript, HTML/CSS, and REST/SOAP APIs.Solid understanding of Agile methodologies and experience working in sprint-based environments.Strong problem-solving skills with the ability to work independently or collaboratively.Excellent communication and collaboration skills. Preferred SkillsExperience with additional ServiceNow modules.Knowledge of ITIL best practices.