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Job Title: E-commerce Operations ManagerKey Responsibilities:1. Marketplace & Platform ManagementManage end-to-end operations across Marketplaces (Amazon, Flipkart), and Quick-Commerce (Blinkit, Zepto, Swiggy Instamart).Ensure accurate order processing, dispatch timelines, and SLA adherence2. Logistics & Supply Chain Liaise with 3PL partners (Safexpress, Delhivery, etc.) to optimize shipping costs and reduce delivery TAT (Turnaround Time).Monitor and reduce RTO (Return to Origin) percentages through proactive NDR (Non-Delivery Report) management.3. Inventory & Supply PlanningPlan inventory across warehouses and marketplaces to maintain optimal stock levelsCoordinate with production and procurement teams for demand forecasting and replenishmentMinimize stockouts, overstocking, and inventory aging4. Process OptimizationIdentify bottlenecks in the packing and dispatch process and implement SOPs to scale daily order volume.Monitor packaging quality to ensure zero leakage/damage during transit.5. Data & ReportingPrepare daily/weekly/monthly operational MISTrack KPIs such as order fulfillment rate, inventory turns, logistics cost %, and customer complaintsProvide data-driven insights for leadership decision-makingKey Skills & Competencies:Strong understanding of D2C & marketplace operationsExcellent analytical and problem-solving skillsAbility to manage multiple stakeholders and vendorsHigh ownership mindset with attention to detailStrong Excel / Google Sheets skills (automation knowledge is a plus)Qualifications & Experience :Bachelor’s degree in Operations, Supply Chain, Engineering, or Business (MBA is a plus)2-3 years of experience in e-commerce or D2C operationsPrior experience in FMCG / Food / Consumer brands preferredExperience scaling operations in a fast-growth startup environment is a strong advantage