Job Title

Opening for US Healthcare Medical Billing Team Lead - ChennaiLocation : ChennaiShift - US ShiftExperience - 5 to 8 yearsDesignation - Team LeadRESPONSIBILITIES:Responsible for the day-to-day management of 15 – 25 front level employeesAdhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfactionMinimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resourcesProvide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and proceduresRecommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).Assist with attendance documentation, weekly timesheet validation and schedule adherence. Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customersTimely response to mailsSKILLS AND COMPETENCIES Microsoft Office (Excel and PPT Preferred)High proficiency in communication (Written and spoken)Focuses on delivering a positive customer experience Proven leadership experience. Should be a team player.FORMAL EDUCATION AND EXPERIENCEBachelor’s degree in any stream and progressive work experience in Healthcare RCM5-8 years of overall experienceLooking for candidate with an immediate to 30-day notice period.Interested candidates can share your profile to with below given details.T.Exp:R.Exp:CCTC:ECTC:Notice period:Current location: