Job Title

Project Description:Monitoring as a Platform, a platform that is the first critical step towards a self-managed infrastructure, and includes capabilities like real-time monitoring, intelligent networks, self-healing and IoT to achieve improved productivity, organizational agility and improved employee experiences.Responsibilities:Manage the end-to-end delivery of analytics services, ensuring adherence to service level agreements (SLAs) and client requirements.Serve as the primary point of contact for client engagements, establish and maintain strong relationships, and proactively address client concerns or issues.Lead a team of analysts, providing guidance, mentoring, and performance management to ensure the team's effectiveness and professional growth.Collaborate with stakeholders to define and prioritize analytics service requirements, develop service delivery plans, and coordinate resources to meet project timelines.Establish and implement quality assurance processes and best practices to ensure the accuracy, completeness, and reliability of analytics solutions delivered to clients.Oversee the maintenance, enhancement, and support of analytics applications, ensuring their stability, availability, and performance.Generate regular reports on service delivery metrics, performance, and client satisfaction.Maintain documentation related to service processes, operational procedures, and client-specific requirements.Identify, assess, and manage risks and issues related to service delivery, taking proactive measures to mitigate potential disruptions or delays.Mandatory Skills Description:Experience with ElasticBasic AWSBasic LinuxKnowledge of GrafanaKnowledge of TerraformKnowledge of AnsibleKnowledge of PythonKnowledge of Integration and PerformanceITIL/ITSM,Strong understanding of disaster recovery, backup, and security practices in SaaS and Non-SaaSProven ability to manage a cross-functional team in a high-pressure environmentExcellent communication skills