Job Title

Job Description:We are seeking a dedicated and dynamic Contractor with 1-3 years of experience to join our team. The successful candidate will be responsible for providing excellent customer service to our international customers, demonstrating a high degree of ownership and a drive for product-led experience.Responsibilities:- Work in a 24x7 international customer service process environment, handling customer complaints and queries in a rotational shift pattern, five days a week.- Utilize strong command of the English language to clearly articulate solutions and empathetically engage with customers.- Develop an expert, dynamic understanding of the company's products and services to effectively address customer concerns.- Quickly resolve product or service issues by investigating customer complaints, determining the root cause of the problem, following standard operating procedures, and providing the best solution to the problem.- Demonstrate a high degree of ownership and ensure customer satisfaction.- Engage customers across multiple mediums, including chat, phone, and offline communication.Qualifications:- Bachelor's degree or higher.- 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.- Strong problem-solving abilities and the ability to remain composed in challenging situations.- Ability to work with minimal supervision.- The ability to join immediately- Willingness to work from our office in Bangalore location.- Must have experience in driving product-led experiences.