Job Title

Role OverviewWe are looking for a dynamic and customer-centric Customer Success Manager (CSM) to manage and grow relationships with enterprise clients. The role focuses on ensuring successful delivery and adoption of corporate training programs, driving client satisfaction, retention, and long-term partnerships.A CSM plays a critical role in building strong client relationships, ensuring successful program outcomes, and identifying growth opportunities.Key Responsibilities:Own end-to-end customer lifecycle for enterprise training programsManage and deliver multiple corporate training projects as a Project Manager / CSMAct as the primary point of contact for clients, ensuring high engagement and satisfactionDrive successful onboarding, execution, and completion of learning programsCollaborate with internal teams (delivery, faculty, operations, and sales) to ensure seamless executionMonitor program success metrics (completion, feedback, impact) and proactively address gapsBuild strong stakeholder relationships across client organizationsIdentify upsell/cross-sell opportunities, especially in sales training and capability building programsConduct regular business reviews and provide insights for continuous improvementEnsure high customer retention and repeat businessKey Requirements10+ years of experience in Customer Success / Project Management / Account ManagementProven experience managing corporate training / L&D programsMandatory exposure to sales training programsStrong client relationship management and stakeholder handling skillsAbility to manage multiple clients/projects simultaneouslyExperience working with enterprise clients is preferredPreferred BackgroundExperience in EdTech / L&D / Consulting / Training organizationsFamiliarity with enterprise learning solutions in Tech & Data domainsPrior experience in managing large-scale corporate accounts