Job Title

Objective of the role:To lead and drive the organization’s IT strategy and digital ecosystem for a B2B / B2C digital commerce business, enabling scalable, secure, and high-performing operations aligned with the company’s aggressive 3X growth plan over the next three years. The organization is a 100-year-old multinational that has acquired an Indian company and is undergoing a massive transformation, making this role critical in driving change and modernization. The role will focus on building robust online platforms, delivering seamless customer journeys, and enabling data-driven decision-making, while ensuring strong IT governance and infrastructure. Prior experience in supporting high-growth, B2B-driven digital businesses will be critical to success in this role.Roles & responsibility:1. IT Strategy & Digital Commerce TransformationDefine and execute the IT and digital roadmap aligned with B2B e-commerce growth and business expansion.Lead digital transformation initiatives focused on platform scalability, automation, and customer experience.Align local IT strategy with global IT frameworks and governance standards.2. B2B Digital Platform & Commerce ManagementOwn end-to-end management of B2B e-commerce platforms, customer portals, and partner ecosystems.Ensure seamless online ordering, pricing, inventory visibility, and order-to-cash processes.Drive continuous enhancement of platform performance, UX/UI, and customer engagement.Enable integration with distributors, dealers, and enterprise customers.3. Applications & Systems IntegrationOversee ERP, CRM, SCM, and other enterprise systems integration with digital commerce platforms.Ensure real-time data flow across systems for efficient business operations.Lead API-driven architecture and microservices adoption for scalability.4. Data Management & AnalyticsEstablish strong data governance, master data management, and data quality frameworks.Drive advanced analytics, dashboards, and BI tools for business insights and forecasting.Enable personalization and data-driven customer engagement strategies.5. IT Infrastructure & Cloud OperationsManage scalable IT infrastructure including cloud platforms, hosting environments, and networks.Ensure high availability, performance, and uptime of digital commerce platforms.Lead cloud-first strategy and infrastructure modernization initiatives.6. Cybersecurity & Digital Risk ManagementImplement robust cybersecurity frameworks to protect digital platforms and customer data.Ensure compliance with global data privacy and security standards (GDPR, ISO, etc.).Manage threat monitoring, vulnerability assessments, and incident response.7. IT Governance & ComplianceEstablish IT governance, policies, and SOPs aligned with global best practices.Ensure compliance with regulatory and internal audit requirements.Manage IT budgets, vendor partnerships, and technology investments effectively.8. IT Operations & Service DeliveryOversee IT operations, helpdesk, and user support across business functions.Ensure strong SLAs, system uptime, and continuous service improvement.Drive automation in IT service management processes.9. Stakeholder & Business CollaborationPartner with sales, marketing, and business teams to enhance digital commerce capabilities.Act as a bridge between India operations and global IT teams.Drive change management and adoption of digital platforms.10. Team Leadership & Capability BuildingBuild and lead a high-performing IT and digital team.Develop capabilities in digital commerce technologies, cloud, data, and cybersecurity.Foster innovation, agility, and a customer-centric mindset within the team.Candidate Requirement 18–25 years of IT experience with 5+ years in leadership roles (Head of IT / CIO / IT Director).Strong experience in B2B Digital Commerce / B2B E-commerce environments.Proven track record in IT transformation and high-growth (scale-up) organizations.Expertise in enterprise applications (ERP, CRM), digital platforms, data, infrastructure, and cybersecurity.Experience in building and managing B2B online platforms / customer portals / marketplace ecosystems.Strong exposure to system integration (ERP–CRM–Digital platforms) and API-based architecture.Experience in cloud environments and scalable IT infrastructure.Strong business acumen with ability to support digital revenue and platform-led growth.Experience working with multinational organizations / global stakeholders.Proven leadership, team management, and change management capabilities.