Job Title: Subject Matter ExpertJob Location: MaladWorking Days Monday to Saturday Key Responsibilities:* Handle region-wise dental/clinical technical queries from customers, partners, or internal teams.* Provide accurate, clear, and professional clinical guidance over calls and other communication channels.* Manage calling processes related to customer queries and support.* Understand customer concerns and resolve queries efficiently within defined TAT.* Coordinate with internal teams (Operations, Planning, etc.) for complex query resolution.* Maintain proper documentation of calls, queries, and resolutions in CRM/system tools.* Ensure high customer satisfaction by delivering empathetic and solution-oriented support.* Stay updated with dental products, procedures, and regional requirements.* Follow SOPs, quality standards, and compliance guidelines.Required Skills & Competencies:* BDS qualification with 1–2 years of relevant experience* Strong clinical knowledge and ability to explain concepts clearly* Excellent communication and calling skills* Customer-focused mindset with problem-solving ability* Ability to handle region-wise responsibilities and language preferences (preferred)* Basic knowledge of CRM systems and MS Office* Good documentation and follow-up skills.Preferred Candidate Profile:* Experience in customer service or clinical support* Comfortable with calling-based processes* Ability to manage multiple queries and work in a fast-paced environment.
Job Title
Subject Matter Expert