Job Title

Job Title: Associate – Finance Operations (Balance Collection Team)Location: MumbaiWork Mode: Work From OfficeWorking Days: 6 days a weekRole OverviewWe are looking for a Balance Collection Executive who will be responsible for following up with enrolled learners to ensure timely payment of their pending program fees. The role requires strong communication skills, consistent follow-ups, and coordination with internal teams to drive collections efficiently.Key Responsibilities• Connect with learners via calls, emails, and WhatsApp to follow up on pending fee payments• Ensure timely collection of outstanding balances as per defined payment schedules• Clearly explain payment plans, due dates, and payment processes to learners• Address and resolve basic queries related to payments, invoices, and dues• Maintain accurate records of follow-ups and updates in CRM/internal systems• Coordinate with Finance, Admissions, and Operations teams for payment tracking and issue resolution• Escalate long pending or critical cases as per the defined escalation matrixRequired Skills• Strong communication skills in Hindi and basic English• Good negotiation and follow-up abilities• Basic knowledge of MS Excel and CRM tools• Ability to manage multiple learner accounts simultaneously• Strong problem-solving and learner-handling skillsEligibility Criteria• Graduate in any discipline• 0–3 years of experience in collections, customer support, or operations• Prior experience in EdTech, BFSI collections, or payment follow-ups will be an added advantage