Job Title

Technical Voice Support – Team Lead Company: Teleperformance Location: Hyderabad Process: Telecom – Technical Voice SupportRole OverviewWe are hiring an experienced Technical Voice Support Team Lead to manage a team of Executives/Associates for a Telecom process. The ideal candidate should have strong people management skills, technical support exposure, and the ability to drive team performance while ensuring service quality and customer satisfaction.Key ResponsibilitiesLead, manage, and motivate a team of Technical Voice Support Executives/AssociatesHandle team performance, productivity, and adherence to SLAs/KPIsProvide real-time support, coaching, and feedback to team membersManage escalations and ensure timely resolution of technical issuesMonitor call quality and compliance as per process standardsConduct team huddles, performance reviews, and training refreshersCoordinate with Quality, Training, and Operations teamsPrepare and share daily/weekly performance reportsEnsure high customer satisfaction and process complianceEligibility CriteriaExperience as Team Lead / Senior Executive in Technical Voice Support (Telecom process preferred)Strong experience in handling Executives or AssociatesExcellent communication and people management skillsGood understanding of telecom technical support conceptsWillingness to work in rotational shifts and rotational week-offsImmediate to 30 days' notice period onlyReady to work from Hyderabad locationEducationGraduate / Undergraduate (as per Teleperformance hiring norms)CompensationMaximum Budget: Up to ₹7 LPA (Based on experience & interview performance)Work ScheduleRotational ShiftsRotational Weekly OffsJoining TimelineImmediate joiners to candidates with up to 30 days' notice period onlyIf you're from Telecom process, please do share below details with attaching you're resume to this email id: NameNumberDomain HandledQualificationCurrent OrganisationCurrent DesignationEmailNotice PeriodOverall ExperienceRelevant ExperienceCurrent CTCExpected CTCCurrent LocationPreferred LocationOpen to relocateRegards,Charlie HR