Job Title: Manager – Admissions Call CenterLocation: Chandigarh University, Chandigarh Department: Admissions / Inside SalesRole OverviewChandigarh University is seeking a results-driven and strategic Manager – Admissions Call Center to lead large-scale inside sales operations. The role is accountable for driving admission revenue, optimizing lead conversion, and ensuring high-performance team execution within a fast-paced, target-oriented environment.The incumbent will manage a team of 50–80 Admission Counselors, supported by Team Leaders, and will be responsible for achieving aggressive enrollment targets through structured sales processes and operational excellence.Key Responsibilities1. Revenue & Sales Performance ManagementOwn and deliver monthly, quarterly, and annual admission revenue targetsTrack and improve key sales metrics such as conversion ratios, revenue per counselor, and funnel efficiencyImplement robust daily/weekly performance tracking systemsDrive continuous improvement in lead-to-admission conversion2. Lead Management & CRM ExcellenceDesign and execute strategic lead allocation frameworks based on counselor performance and specializationEnsure timely follow-ups, pipeline movement, and effective closure strategiesMonitor lead aging, leakage, and drop-offs; take corrective actionsEnforce CRM hygiene, reporting accuracy, and data-driven decision-making3. Team Leadership & Performance OptimizationTranslate organizational targets into actionable team and individual KPIsConduct daily huddles, performance reviews, and structured coaching sessionsMentor and develop Team Leaders to enhance team productivity and conversion efficiencyFoster a high-performance, accountability-driven culture4. Operations & Process ExcellenceEnsure adherence to defined sales processes, scripts, and compliance standardsOptimize call center operations for efficiency, productivity, and qualityCollaborate with marketing teams to maximize ROI on lead generation campaigns6. Team Management & Workforce StabilityEffectively manage large teams in high-pressure admission cyclesMonitor and control attrition, absenteeism, and engagement levelsEnsure morale, motivation, and retention through structured interventionsCandidate ProfileExperience: 8+ years in edtech , education , edutech, college, university,telesales, inside sales, admissions, or call center operationsProven track record of managing large teams and delivering aggressive revenue targetsStrong analytical mindset with expertise in performance metrics and sales dashboardsDemonstrated leadership in high-pressure, target-driven environmentsExcellent communication, coaching, and stakeholder management skillsEducation: Graduate (mandatory)Key CompetenciesSales Leadership & Revenue OwnershipData-Driven Decision MakingTeam Management at ScaleCRM & Funnel OptimizationProblem Solving & Execution ExcellenceHigh Resilience & Pressure HandlingHow to ApplyInterested candidates can share their resume at:
Job Title
Manager