Job Title

Greetings from Infosys BPM Ltd.,We are hiring for Walkin Drive for Team Lead- Merchant Disputes & Chargeback Domain for Bangalore. Please walk-in for the interview on 7th April 2026 in Bangalore.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume ***Team Lead- 4Yr to 6Yrs experience:details:Interview Date: 7th April 2026Interview Time: 10:00 AM to 12:30 PM ISTInterview Venue:Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark: In Between Sunik Industries and Tejas NetworksPlease find below Job Description for your reference:Job Location: BengaluruQualification: Any Graduate (Full Time)Experience: 4-6 YearsNotice Period: Immediate Joiners to 15 daysShift: Flexible to work with any shiftWork From Office is mandatoryJob Level: 4BDesignation: Team LeadJOB DESCRIPTION FOR 4B - (Team Lead Individual Contributor)Role Summary:Senior escalation and governance anchor without direct span. Own major/edge cases, rule interpretation, policy governance, and cross-partner alignment (acquirers, processors, merchants).Key Responsibilities:A. Escalations & Governance:Lead priority escalations and high-risk cases with material exposure or rule ambiguity.Interpret VCR/MDR/Amex/Discover rules; publish guidance notes and decision trees.B. Controls & Compliance:Govern operational controls, maker-checker, evidence integrity, and audit readiness.Partner with acquirers/PSPs on complex clarifications and negotiated outcomes.C. Reporting & Prevention:Publish WBR/MBR on recovery dollars, win-rate variances, dispute ratio health.Own prevention strategy for key verticals (travel, digital goods, retail logistics).D. Coaching:Mentor SMEs/Agents on narrative style, evidence selection, and TAT discipline.Required Qualifications:Expert knowledge of card-network rules across brands; proven decisioning in complex escalations.Strong stakeholder management with acquirers/processors; audit/controls experience.Advanced analytical and documentation skills; excellent written communication.KPIs:High-value recovery contributionDecision accuracy in escalationsZero compliance exceptionsStrategic initiatives delivered on timeJOB DESCRIPTION FOR 4B - (Team Lead- People Manager (Team Handling experience is Mandatory):Role Summary:Own the day-to-day delivery for a US merchant portfolio: capacity planning, SLA/TAT/quality, coaching & career development, stakeholder governance, and continuous improvement.Key Responsibilities:A. Delivery & Capacity:Manage staffing, rosters, RTA, and skill-based routing for US hours; daily huddles and backlog control.Drive SLA/TAT, win-rate, recovery, and pre-arb avoidance performance; ensure queue hygiene.B. People & Performance:Conduct 1:1s, feedback, IDPs; manage succession and new-hire ramp.Partner with QA to reduce defects and increase First-Time-Right rates.C. Stakeholder & Compliance:Handle escalations from merchants, acquirers, internal stakeholders with clear communication and status trails.Ensure compliance with card-network rules and acquirer policies; uphold evidence integrity and security.D. Automation & Reporting:Lead automation/template rollouts; coordinate tool changes (VROL/Mastercom/CRM).Publish Daily/Weekly/Monthly MIS with RCA, trendlines, and prevention actions.Required Qualifications:People leadership experience in disputes/chargebacks with 1220 Agents and SMEs; dotted-line QA management.Strong command of network rules, dispute metrics, and client governance.Data-driven decision-making; proficiency with Excel/BI; excellent communicationDocuments to Carry:Carry a printout your updated resume.Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)Mandatory to carry:Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Original Government ID card is must for Security ClearanceThanks & Regards,Infosys Recruitment Team