Job Title

Staff Product Manager – CRMAbout TekionTekion is revolutionizing the automotive industry with the first and fastest cloud-native automotive platform, connecting OEMs, retailers, and partners on a single, unified platform. This includes Automotive Retail Cloud (ARC), Automotive Enterprise Cloud (AEC), and Automotive Partner Cloud (APC), enabling end-to-end automotive operations using cloud-native technology, big data, machine learning, and AI to drive efficiency, flexibility, and superior customer experiences.Tekion CRM sits at the core of the platform, purpose-built for automotive retail. It unifies lead management, customer engagement, sales workflows, and lifecycle intelligence, enabling dealerships to convert faster, build stronger relationships, and make smarter decisions across the customer journey.We are investing in the growth of Tekion CRM to further strengthen end-to-end customer engagement and sales execution, delivering a more connected, intelligent retail experience, powered by AI.Job DescriptionWe are seeking a Staff Product Manager to join the Tekion CRM Product Team. In this role, you will own and evolve core CRM capabilities that power lead management, customer engagement, and sales execution for automotive dealerships at scale. You will work closely with Engineering, Design, Data, GTM, and Customer Success teams to define strategy, drive execution, and deliver measurable business impact. This role is ideal for a product leader who thrives in complex domains, brings strong customer empathy, and can balance long-term platform thinking with near-term execution in a fast-paced SaaS environment.Key ResponsibilitiesOwn Product Strategy & OutcomesOwn the end-to-end product lifecycle for core Tekion CRM capabilities - from discovery and definition to launch, adoption, and iteration.Define and evolve the product strategy and roadmap, aligned with company goals, customer needs, and platform vision.Drive Business ImpactDrive adoption, penetration, and customer satisfaction for Tekion CRM, with clear accountability for usage, conversion, and customer outcomes.Partner with GTM and Customer Success teams to ensure features translate into real dealer value.Customer-Centric Product DevelopmentAct as the voice of the customer, deeply understanding dealership workflows, sales processes, and lifecycle needs.Continuously gather and synthesize customer feedback, usage data, and market insights to inform product decisions.Data-Driven Decision MakingDefine success metrics and KPIs for your product areas.Use data to prioritize investments, evaluate trade-offs, and guide iteration post-launch.Cross-Functional LeadershipLead complex initiatives across Engineering, Design, Data, Marketing, and Customer Success.Align stakeholders across product verticals to ensure roadmap coherence and platform consistency.Platform & Scale ThinkingDesign solutions that scale across dealership sizes, regions, and OEM requirements.Balance speed with quality, ensuring solutions are configurable, extensible, and sustainable.Mentorship & Product ExcellenceMentor and guide Product Managers, setting a high bar for product thinking, execution, and customer empathy.Influence product best practices, planning rituals, and decision-making frameworks across the team.Execution with VelocityEnable teams to move fast without breaking things - clarifying priorities, managing dependencies, and making informed trade-offs to hit both short-term goals and long-term bets.Requirements8+ years of Product Management experience owning customer-facing SaaS products2+ years of experience mentoring or managing Product ManagersAdvanced degree (MBA or Engineering) from a top-tier institutionExperience leading distributed onshore and offshore teamsStrong business acumen with ability to operate in complex, multi-stakeholder environmentsProven track record of driving product adoption and measurable business impactExcellent written and verbal communicationExperience partnering closely with Engineering, Design, Data, and GTM teamsStrong prioritization skills and ability to align stakeholders across functionsHands-on product leader with strong judgment and bias for actionEnd-to-end ownership of the product lifecycle, including post-launch iterationExperience building scalable systems and processesPreferred SkillsAI/ ML product management experienceExperience in the automotive retail industry or with dealer/ OEM data.