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Job Title: Salesforce Business Systems Analyst (SFDC – Techno-Functional)Experience: 6–10 yearsLocation: Open / Hybrid Role OverviewWe are seeking a Salesforce Business Systems Analyst (BSA) with strong techno-functional expertise and excellent communication skills. The role will act as a critical bridge between business stakeholders and technical teams, ensuring Salesforce solutions effectively address business needs and drive user adoption.Key Responsibilities1. Stakeholder PartnershipAct as the primary liaison between business teams and Salesforce technical teams.Partner with stakeholders across Sales, Service, Marketing, and Operations to understand business challenges.Ensure Salesforce solutions are aligned with business objectives and deliver measurable value.2. Requirements Gathering & TranslationLead discovery and requirement-gathering sessions with business stakeholders.Translate business needs into clear user stories, functional specifications, and acceptance criteria.Create non-technical documentation that enables smooth collaboration with delivery teams.3. Solution Design & Salesforce ExpertiseLeverage Salesforce declarative capabilities including:FlowsValidation rulesProcess automationWork closely with developers on solutions involving:ApexLightning Web Components (LWC)Provide input on solution design, data models, and integrations.4. Project & Delivery SupportSupport the end-to-end lifecycle of Salesforce initiatives—from ideation and design to testing, deployment, and post-launch support.Participate in UAT planning and execution, ensuring business readiness.Assist Product Owners and Project Managers with backlog prioritization and delivery tracking.5. Communication, Training & AdoptionCommunicate complex technical concepts in a simple, business-friendly manner for executive and non-technical audiences.Develop and deliver training materials, demos, and walkthroughs to drive user adoption.Provide clear viewpoints and recommendations to leadership on Salesforce enhancements.Required Skills & Experience6–10 years of experience as a Salesforce BSA / Business Analyst / Techno-Functional ConsultantStrong hands-on experience with Salesforce Sales Cloud / Service Cloud (Marketing Cloud exposure is a plus)Working knowledge of:Salesforce declarative toolsFlows, Apex, and LWCExperience with Agile / Scrum delivery modelsExcellent verbal and written communication and stakeholder management skillsAbility to influence and collaborate across business and technology teamsPreferred QualificationsSalesforce certifications (Admin, Advanced Admin, Business Analyst, Platform App Builder)Experience in large enterprise or IT services environmentsExposure to integrations and data migration projects