ABOUT BIALBangalore International Airport Limited (BIAL) operates Kempegowda International Airport, Bengaluru (BLR)—India’s first Greenfield airport under a Public-Private Partnership. We are known for innovation, sustainability, and operational excellence. Our people-first culture is built on trust, respect, and collaboration, earning us the Great Place to Work® certification.BLR is one of Asia’s busiest airports, handling 42 million passengers in FY 2024–25, and is a key logistics hub. Terminal 2 is India’s only airport terminal with a 5-Star Skytrax rating, reflecting our world-class, passenger-centric service. We focus on outcomes, not just outputs, and strive for excellence every day.If you're driven by bold ideas and want to make a real impact, BIAL is the place to be.Job PurposeThe role is central to the cargo vertical’s objective of positioning BLR Airport as one of the most efficient and leading cargo hubs in India by building an integrated logistics ecosystem aligned with global standards.The Deputy Manager – Cargo Business Integration will support the cargo vertical by managing data analytics, reporting, insights, digital and operational interactions related to cargo systems, particularly the Warehouse Management System (WMS) and Airport Cargo Community System (ACS).The role will work closely with cargo terminal operators, airlines, freight forwarders, and government agencies to ensure seamless cargo operations and digital integration across stakeholders. Additionally, the role will provide to support cargo strategy, operational efficiency, and development of BLR’s cargo offerings.1. Principal Accountabilities / Key ResponsibilitiesCargo Systems & Digital IntegrationAct as the Single Point of Contact (SPOC) for the Airport Cargo Community System (ACS) provider.Coordinate with cargo terminal operators, airlines, freight forwarders, customs, and government agencies for ACS integration and system usage.Manage the Warehouse Management System (WMS) interface with system providers and ensure smooth operational functionality.Support system enhancements, upgrades, and issue resolution for cargo digital platforms.Stakeholder CoordinationLiaise with cargo terminal operators and internal teams to ensure seamless cargo system integration.Facilitate collaboration with regulatory and government authorities for cargo system compliance and adoption.Support engagement with cargo ecosystem partners to improve operational processes.Data Analytics & ReportingExtract, analyse, and interpret operational data from WMS and ACS platforms.Develop periodic reports, dashboards, and analytics insights to support decision-making.Provide analytical inputs to support cargo growth initiatives and operational improvements.Operational SupportSupport concessioner management in conducting Business contingency & emergency response exercise at selected cargo terminals.Support concessioner management to conduct custodian compliance audit and statutory inspectionsProvide coordination support for Method of Work Permits (MOWP), ensuring timely approvals and compliance with operational, safety, and regulatory requirementsSupport implementation of digital initiatives and cargo process automation.Assist in monitoring operational performance and identifying opportunities for efficiency improvements.Provide analytical and operational support for cargo strategy and service development initiatives.2. Key Performance Indicators (KPIs)Efficiency of WMS and ACS system coordinationStakeholder adoption of cargo digital platformsQuality and timeliness of cargo operational reportingSupport to cargo operational improvements and digital initiativesEffective coordination with cargo ecosystem stakeholders3. Key StakeholdersInternalCargo Business TeamAirport OperationsIT & Digital SystemsCommercial & Business Development TeamsExternalCargo Terminal OperatorsAirlinesFreight ForwardersCustoms AuthoritiesGovernment AgenciesCargo Community System Providers4. Required Skills & CompetenciesStrong data analysis and reporting capabilitiesUnderstanding of air cargo logistics and supply chain processesKnowledge of cargo digital systems (WMS / CCS / logistics platforms)Strong stakeholder management and coordination skillsProblem solving and operational improvement mindsetEffective communication and collaboration abilities5.Education and ExperienceBachelor’s degree in engineering / Logistics / Supply Chain / Business Administration or related discipline.5–8 years of relevant experience in air cargo, logistics, supply chain, or airport cargo operations.Experience working with data analysis, cargo digital platforms such as WMS, Cargo Community Systems, or logistics IT systems preferred.EQUAL OPPORTUNITY EMPLOYER POLICYAt BIAL, we are committed to creating sustainable economic opportunities for all. Agility, Care, Excellence, Collaboration, Integrity and Accountability being our core values, we are an equal opportunity employer for all qualified talent regardless of age, color, disability, origin, religious beliefs, gender, gender expression or identity, marital status, sexual orientation, pregnancy or any other legally protected class. We shall provide all reasonable accommodations to ensure that you are able to perform your work with ease. Above all, we truly believe in creating and nurturing a work environment where all feel safe and can be themselves.
Job Title
Deputy Manager – Cargo Business Integration