Job Title

Greetings from Infosys BPM Ltd.,We are hiring for Walkin Drive for Team Lead - Merchant Tax Reporting Domain for Bangalore. Please walk-in for the interview on 26th March 2026 in Bangalore.Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in.Please use below link to apply and register your application.Please mention Candidate ID on top of the Resume ***Team Lead- 4Yr to 6Yrs experience:details:Interview Date: 26th March 2026Interview Time: 10:00 AM to 12:30 PM ISTInterview Venue:Bangalore :: E-City Phase 2:: Infosys Limited, No. 40/P-41/P,Gate #: 2 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.Landmark: In Between Sunik Industries and Tejas NetworksPlease find below Job Description for your reference:Job Location: BengaluruQualification: Any Graduate (Full Time)Experience: 4-6 YearsNotice Period: Immediate Joiners to 15 daysShift: Flexible to work with any shiftWork From Office is mandatoryJob Level: 4BDesignation: Team LeadOverview:These five JDs cover roles across the US Payment Merchant Taxation process. The scope spans three sub-modules: (A) State Tax Levy Process intake and processing of IRS/state levy letters, merchant identification, 24-hour holds, collections, cheque requests, and accounting disbursements; (B) Merchant Tax Reporting liaison with US customers and the IRS for Tax Identification Number (TIN/EIN) accuracy; (C) Escheatment identification and reporting of unclaimed property to state treasuries as per state laws.JOB DESCRIPTION FOR 4B - (Team Lead Individual Contributor)Role Summary:Operate as a senior functional expert (no direct reports) handling the most complex work, governance, and client interactions.Key Responsibilities:Own tier-3 levy cases: multi-jurisdiction orders, short-fund scenarios, priority timelines, legal coordination.Serve as primary client contact for complex clarifications, process changes, and reporting packs.Maintain and revise SOPs, control checklists, and risk registers; run periodic control testing.Lead transition/pilot ramps, UAT for system changes, and knowledge certification.Coordinate with Finance/Accounting on high-value disbursements and reconciliations.Prepare governance decks (weekly/monthly): volumes, SLA, backlog, risks, improvement roadmap.Qualifications & Skills:4 to 6 years with deep subject matter expertise in merchant taxation operations.Strong stakeholder management, documentation, problem-solving; advanced Excel/PowerPoint.Tools & Systems (Indicative):Workflow tools, Excel/PowerPointRisk/control register (e.g., SharePoint/Confluence)Core payments systems.JOB DESCRIPTION FOR 4B - (Team Lead- People Manager (Team Handling experience is Mandatory):Role Summary:Lead day-to-day delivery across all sub-modules; ensure capacity, quality, compliance, and client satisfaction; own performance management and continuous improvement.Key Responsibilities:Delivery Management: forecasting, scheduling, workload balance; daily huddles; SLA tracking.People Leadership: goals, 1:1s, coaching, performance reviews, succession planning, R&R.Compliance & Controls: enforce makerchecker, segregation of duties, documentation standards; on-time escheatment filings; accurate levy disbursements.Client Governance: drive WBR/MBR/QBR; publish MIS & dashboards; manage escalations with RCA/CAPA.Process Excellence: identify automation/lean opportunities; SOP refresh cadence; defect reduction with QA/SME.Risk Management: maintain risk/control matrix; flag aging items, potential penalties, and regulatory exposure.Qualifications & Skills:4 to 6 years with 2 to 3 years in team leadership within FinOps/Payments/Tax ops.Proven SLA delivery, attrition management, and client communication skills.Strong analytical and decision-making; advanced Excel/PowerPoint; audit & compliance familiarity.Tools & Systems (Indicative):Workforce management & reporting toolsExcel/Power BIWorkflow/case systemsDocument managementDocuments to Carry:Carry a printout your updated resume.Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)Mandatory to carry:Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy.Pointers to note:Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.Original Government ID card is must for Security ClearanceThanks & Regards,Infosys Recruitment Team