Location: RemoteShift: US ShiftExperience: 2–5 YearsEmployment Type: Full-time Company Description:XTEN-AV is the world's leading AI-powered professional AV design platform, revolutionizing the AV industry by automating various design processes and documentation tasks. Our platform enables AV designers, integrators and manufacturers to enhance their productivity by 10X, streamlining workflows and delivering exceptional results. Job Summary: We are looking for a dynamic and customer-focused Customer Support Executive with strong communication skills and training in US/UK accent voice process. The role involves interacting with prospective clients through outbound calls, introducing services and scheduling meetings for the sales team. Key Responsibilities: · Make outbound calls to potential clients from provided databases/leads· Communicate effectively in US/UK accent to ensure clear and professional interaction· Introduce company services and generate interest among prospects· Schedule and confirm meetings or appointments for the sales team· Maintain accurate records of calls, conversations, and client details in CRM· Follow up with leads to maximize conversion rates· Handle customer queries and provide appropriate solutions· Meet daily/weekly calling and booking targets Required Skills & Qualifications: · Excellent verbal communication skills with neutral or US/UK accent proficiency Training or certification in accent neutralization (US/UK)· Prior experience in voice process / telecalling / customer support.· Strong persuasion and negotiation skills· Basic computer knowledge and familiarity with CRM tools· Ability to work in a fast-paced environment· Good listening and problem-solving skills Preferred Qualifications:· Experience in an international BPO / call center environment· Sales or lead generation experience is a plus Key Competencies: · Confidence and clarity in communication· Customer-centric approach· Time management and multitasking· Target-driven mindset Benefits: · Competitive salary + performance incentives· Training and skill development programs· Opportunity for career growth· Friendly and professional work environment
Job Title
Customer Support Executive (Voice Process – US/UK Accent)