Job Title

Purpose/ObjectiveThe Team Member - Central Travel Desk - Admin (ACH/Group) is responsible for coordination with service partners towards fulfillment of travel requests and assisting employees with travel-related, policy related & travel tool related enquiries. The Team Member ensures maintaining accurate travel records, and facilitates a seamless experience for all users. Additionally, they contribute to enhancing the overall efficiency and compliance of the travel process within the organization.Key Responsibilities of RoleRequisition Management:Ensures timely processing of travel requisitions for employees, promoters, and VIP guests, including domestic and international bookings. Ensures all approvals are in place before processing requests and handles last-minute changes when needed.Travel Support:Ensures assistance for employees in visa processing, securing travel insurance, and arranging forex. Provides support during any travel-related emergencies for employees while in transit or at international locations.Vendor Management:Ensures coordination with travel vendors to book tickets, accommodations, and related services. Monitors vendor performance and addresses issues to maintain service quality.Documentation & Record Keeping:Ensures maintenance of an updated travel database with travel details, costs, and necessary documentation for audits. Ensures timely submission and verification of vendor bills.Internal Stakeholder Support:Ensures collaboration with internal teams to resolve travel-related grievances and answer queries regarding travel arrangements.Governance & Compliance:Ensures adherence to company travel policies and governance protocols. Ensures that travel services are within budget and meet the established SLAs.Technology and Process Improvement:Ensures smooth functioning of travel portals and tools. Works on integrating automation and process improvements to streamline travel management.Travel Reporting:Ensures generation of travel-related reports including travel expenses and patterns. Assists in monitoring travel budgets and suggests ways to optimize travel costs.