Job Title

ANSR is hiring for one of its clients. ABOUT UNDER ARMOUR:Our story is a classic American entrepreneurial journey, born from a simple, unmet need identified by an athlete. In 1996, founder Kevin Plank, then captain of the University of Maryland football team, set out to solve the problem of sweat-soaked cotton shirts by creating a moisture-wicking synthetic alternative. That innovation – HeatGear – redefined the athletic base layer and laid the foundation for what is today a global leader in performance apparel, footwear, and accessories.Headquartered in Baltimore, Maryland, Under Armour is driven by a clear mission – to make all athletes better. This relentless pursuit of better defines who we are, shaping our focus on performance, innovation, and continuous improvement.OUR PURPOSE:Building on this global foundation, Under Armour India is purpose-built to access India’s top-tier talent and embed the brand’s culture into scalable, tech-driven solutions. At its core, this is about empowering those who strive for more – a belief reflected in our values: Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes, and Stand for Equality.These values serve as a shared framework that guides how we think, build, and collaborate. They connect teams across geographies, reinforce our purpose, and ensure that everything we do is aligned to a common goal – enabling better outcomes for athletes and the business.At Under Armour India, this translates into an environment where individuals have the freedom to go further, regardless of role. Teams are empowered to develop and deliver state-of-the-art products and digital solutions that enhance performance and drive impact at scale.VALUES & INNOVATION:Across Under Armour globally, our values act as the thread that unites every teammate, shaping a culture grounded in purpose, accountability, and shared ambition. They are not just principles, but active drivers of how we operate, innovate, and grow together.This culture is deeply anchored in innovation – a continuous pursuit of better that pushes boundaries and challenges convention. Whether through product innovation or digital transformation, teams are enabled to create solutions that elevate performance and redefine possibilities for athletes everywhere.PURPOSE OF ROLE:As an IT Support Senior Professional, you will be a key member of Under Armour’s Technology Operations team, dedicated to delivering exceptional technical support to our teammates. You will play a critical role in ensuring seamless technology experiences for our most senior leaders, often responding to urgent, after-hours support needs. Your expertise will help drive operational excellence and empower our executives to perform at their best. YOUR IMPACT (Job Responsibilities):Serve as the primary point of contact for teammates for all IT support needs, providing prompt and Senior Professional assistance.Troubleshoot and resolve issues across Windows, Mac, iOS, and Android devices, ensuring minimal disruption to executive workflows.Provide expert support for Audio/Video and Vidcom equipment in executive offices and meeting spaces, including setup, configuration, and troubleshooting.Respond rapidly to immediate and after-hours support requests, demonstrating flexibility and a commitment to service excellence.Collaborate with other Technology Operations teammates to escalate and resolve complex technical issues.Maintain accurate documentation of support requests, resolutions, and recurring issues to inform process improvements.Deliver clear, empathetic communication to executives and admins, translating technical concepts into actionable solutions.Proactively identify opportunities to enhance the executive technology experience, recommending improvements and best practices.QUALIFICATIONS:Bachelor's degree with typically 5 years of relevant experience or Master's degree with typically 3 years of relevant experience or typically 9 years of relevant work experience without degree Proven proficiency in troubleshooting Windows, Mac, iOS, and Android devices.Strong working knowledge of Audio/Video and Vidcom equipment support.Exceptional soft skills, including active listening, clear communication, and a customer-first mindset.Experience in IT Service Desk / IT Support roles. Strong knowledge of Windows, Microsoft 365, and Active Directory.Hands-on experience with ITSM tools, preferably ServiceNowFamiliarity with supporting macOS / MacBook environments.Experience supporting mobile platforms such as iOS (iPhone) and/or Android devices.Ability to remain calm and Senior Professional under pressure, especially during urgent or high-impact incidents.Demonstrated experience supporting senior leaders or high-profile users in a fast-paced environment.Strong organizational skills and attention to detail.Ability to work independently and as part of a collaborative team.Technical certifications (e.g., CompTIA A+, Microsoft, Apple, AV/Video) are a plus.WORKPLACE LOCATION: Location: This individual must reside within commuting distance from our office.Work Schedule: This role follows a hybrid work schedule, requiring 4 days in-office per weekOUR COMMITMENT TO EQUAL OPPORTUNITY: At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour seeks to recruit, develop and retain the most talented people representing a wide variety of backgrounds and perspectives. Reasonable accommodations are available for applicants with disabilities upon request.