Need only ServiceNow Functional Analyst no ServiceNow developer's .Don't apply ServiceNow Developer's Job Title: ServiceNow Functional Analyst – ITSM, CMDB, SPMExperience: 8+ YearsLocation: RemoteJob Summary:We are seeking an experienced ServiceNow Functional Analyst with strong expertise in ITSM, CMDB, and Strategic Portfolio Management (SPM) modules. The ideal candidate will bridge business needs and technical solutions, driving ServiceNow implementations, enhancements, and process optimization initiatives.Key Responsibilities:Gather, analyze, and document business requirements for ServiceNow implementations and enhancementsAct as a liaison between business stakeholders and technical teamsConfigure and implement ServiceNow ITSM modules (Incident, Problem, Change, Request)Manage and optimize CMDB (Configuration Management Database) including data modeling, governance, and data qualitySupport implementation and enhancement of SPM (Strategic Portfolio Management) modules such as Demand, Project Portfolio, and Resource ManagementDesign workflows, business rules, and process automation using ServiceNow best practicesCollaborate with developers for customization, integrations, and deploymentsEnsure data integrity, compliance, and adherence to ITIL standardsConduct workshops, UAT sessions, and end-user trainingSupport release management, upgrades, and platform maintenanceRequired Skills & Qualifications:8+ years of IT experience with 3+ years in ServiceNow Functional/Business Analyst roleStrong hands-on experience in:ITSM (Incident, Problem, Change, Request Management)CMDB & CSDM frameworkSPM (Demand, Project Portfolio Management, Resource Management)Good understanding of ITIL processes and frameworksExperience in requirement gathering, BRD/FRD documentation, and stakeholder managementKnowledge of ServiceNow platform capabilities, workflows, and integrationsExposure to ServiceNow reporting, dashboards, and performance analyticsExperience working in Agile/Scrum environments
Job Title
ServiceNow Functional Analyst