Job Title

Customer/Product AdvisorLocation: Porvorim, GoaAbout The StackThe Stack is a clinically grounded consumer health brand that builds supplements around evidence, transparency, and long term outcomes rather than trends or hype.We’re building a brand where design is central to trust, clarity, and long-term brand building.About the role In a world where supplements can be confusing and over-marketed, we aim to simplify the decision-making process for our customers.Your role will be to listen, understand, and guide our consumers. Sometimes, that means recommending the right product and at other times, it means being honest and telling someone The Stack isn’t what they need, and that’s perfectly okay. We're looking for someone who cares deeply about helping people feel seen, heard, and informed. What you’ll doBe the first point of contact for customers via WhatsApp, email, and Instagram DMsUnderstand customer needs and recommend the right product (or none, when appropriate)Educate customers on ingredients, usage timelines, expected outcomes, and moreFlag recurring queries to help improve our content and product communicationCoordinate internally for reward fulfillment, replacements, or other customer-led actionsParticipate in customer research exercises (surveys, interviews, polls) from time to time based on business needsCommunicate insights and feedback from these interactions back to the product teamManage our customer feedback tools (like surveys, reviews, NPS forms) and flag critical feedback, positive or negative, to the Head of Customer ExperienceWhat we’re looking for1–3 years of experience in a CX or product advisory role (D2C, wellness, or consumer brands preferred)Are excited by the idea of being a “guide” rather than a “seller”Excellent communicator with high clarity and empathy Curious about health, nutrition, and what makes people tickHighly motivated and takes ownerships Based in Goa Good to haveHave worked with Shopify, IVR tools, WhatsApp Business and Omnichannel support tools