Job Title

Roles & Responsibilities : Ø Adherence of Quality SLA’s and contractual agreements with internal & External stakeholders Ø Personally monitoring assigned accounts, meeting the client SLA’s for the assigned accounts and ensuring client satisfaction, on a day-to-day basis. Ø Each of his team members reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels. Ø Staff Motivation, Goal setting, Performance appraisal of team members, and counseling for performance and capability building in conformance with goals. Ø Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning Ø Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables Ø Deployment and Strengthen the Quality Assurance Framework for the Business Ø Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process Ø Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirementsØ Complete the Six Sigma & Lean Role Roadmap within the stipulated time Ø Prepare all team and client related reports for Quality Skills required : Ø Strong interpersonal skills, written and oral communications skills Ø Ability to take initiatives and communicate effectively with people at all levels both internally and externally Ø Ability to work on tight deadlines and respond to changing priorities quickly and positively Ø Should be able to plan and carry out responsibilities with minimal direction and supervision Ø Ability to work independently and as well in a team Experience (if any) : Ø Should have been in people management role for at least 5 years. Previous experience in a quality role will be required for back office (Transaction Quality) and/or voice Ø Should have completed at least 1 Six-Sigma project, Green Belt Certification (preferable) Educational Qualification: Ø Graduate in any discipline Ø Good command over MS Office Ø Interpersonal Skills Ø Excellent Communication skills – verbal and written Job Location : Hyderabad – Work from Office Shift : Rotational shifts Qualification Graduate in any discipline Ø Good command over MS Office Ø Interpersonal Skills Ø Excellent Communication skills – verbal and written