Job Title

Job Title: Guest Relationship Executive (GRE)Key Responsibilities:Conduct daily rounds of the Experience Center and ensure high standards of cleanliness and maintenance. Supervise housekeeping staff and report any damages or maintenance issues. Ensure all display units, lighting, and model apartments are in proper condition. Maintain inventory, track consumption, and raise requirements to avoid shortages/wastage. Welcome clients warmly, manage seating, and offer refreshments. Collect client details, coordinate with Sales, and update site visits in CRM (Salesforce). Job Title: Guest Relationship Executive (GRE)Location: Experience CenterKey ResponsibilitiesFacility & Experience Center ManagementConduct daily rounds of the Experience Center starting from the main gate, following the prescribed checklist to ensure all areas are maintained. Maintain the highest standards of cleanliness across the Experience Center, including pantry and common areas. Supervise housekeeping staff and ensure timely completion of all cleaning activities. Ensure all equipment such as LED screens, TVs, promotional standees, lighting fixtures, and lamps are in proper working condition. Report any maintenance issues or damages to the Projects team for prompt resolution. Ensure display elements like scale models are clean, dust-free, and well-maintained. Monitor and ensure all lighting across the premises is functional. Maintain model apartment assets (kitchen, wardrobes, soft furnishings, etc.) in excellent condition at all times. Incident ManagementReport any damages, incidents, or accidents through the proper incident reporting system to management for necessary action. Inventory & Stock ManagementTrack consumption of supplies and maintain an updated inventory sheet. Share inventory reports with management on a timely basis. Raise purchase requests based on consumption patterns and ensure minimal wastage. Client Experience & Front Office ManagementWelcome all clients warmly using standard greeting protocols and ensure a pleasant first impression. Assist clients with comfortable seating arrangements until the Sales Representative attends to them. Offer refreshments and ensure the client lounge area is always well-maintained. Collect and record client contact details accurately. Coordinate with the Sales team to ensure timely assistance to clients. Accurately update client details and site visits in Salesforce/CRM systems. Key Skills & CompetenciesStrong communication and interpersonal skills Customer-centric approach Attention to detail and high standards of hygiene