Job Title

Job Title: Call Center Agent (Night Shift)Industry: HealthTechLocation: Koramangala, BengaluruWork Type: Work from Office - Days a WeekImmediate Joiner OnlyExperience Level: 6 month to 1 YearsJob Summary:We are seeking a dedicated and customer-focused Call Center Agent with basic troubleshooting and password resolution experience. The ideal candidate should have excellent communication skills and be comfortable working night shifts to support global customers.Key Responsibilities:Handle inbound and outbound customer calls in a professional and courteous mannerAssist customers with basic technical troubleshooting and issue resolutionSupport users with password resets and account access issuesAccurately document customer interactions and solutions in the systemEscalate complex issues to the appropriate teams when necessaryMaintain high levels of customer satisfaction and service qualityFollow company policies and standard operating proceduresRequired Skills & Qualifications:Strong verbal and written communication skillsBasic knowledge of troubleshooting (software/hardware/network issues)Experience in password reset and account support processesAbility to work efficiently in a fast-paced environmentWillingness to work night shiftsGood problem-solving and interpersonal skillsBasic computer proficiency and familiarity with CRM toolsPreferred Qualifications:Previous experience in a call center or technical support roleUnderstanding of IT helpdesk processes is a plusWork Schedule:Night shift