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Job Title


Admissions Counsellor


Company : upGrad


Location : Bangalore, Karnataka


Created : 2026-04-10


Job Type : Full Time


Job Description

Admissions Counsellor (Individual Contributor)Location: Bengaluru | Work from OfficeRole Overview: The Admissions Counsellor is an individual contributor role responsible for owning end-to-end admissions conversations and driving conversions across the funnel through credible counselling, clarity, and follow-through. This is not a people-management role. You will be accountable for your own pipeline, outcomes, and the quality of experience delivered to students and parents.Key Responsibilities:1. End-to-End Admissions Counselling ● Own student and parent conversations from first contact to enrollment● Conduct detailed need-assessment and eligibility discussions● Explain programs, outcomes, timelines, and policies with clarity and honesty● Guide families through application, offer, and enrollment decisions2. Funnel & Conversion Ownership ● Own individual conversion metrics across:● Ensure timely follow-ups aligned with admissions cycles and deadlines3. High-Quality Parent & Student Experience ● Handle parent conversations with maturity and confidence● Address concerns around ROI, outcomes, and long-term career pathways● Maintain a consultative tone focused on fit, not pressure● Maintain accurate and timely CRM updates● Follow admissions policies, communication standards, and compliance norms● Ensure clean documentation across applications, offers, and enrollments ● Collaborate with peers and managers to share best practices Ideal Candidate Profile: ● 1–4 years of experience in: Admissions counselling & Education sales● Strong experience in parent-facing conversations is highly preferred● Experience with structured funnels, targets, and CRMs is requiredWhat We’re Looking For: ● Strong communication and listening skills● Ability to explain complex programs simply and honestly● Comfort with targets without compromising integrity● High ownership mindset and process discipline