We Are Hiring – Team Lead (WFM)Location: PAN IndiaNumber of Positions: 1Job Title: Team Lead – Workforce Management (WFM)Experience: 5–8 YearsSalary: Up to 9 LPAShift: US ShiftNotice Period: Immediate to 30 DaysQualification: UG / PGJob Summary:We are looking for an experienced Team Lead in Workforce Management (WFM) to manage scheduling, team performance, and operational efficiency in a US Healthcare BPO environment.Key Responsibilities:Manage and lead the WFM team to ensure smooth operationsHandle scheduling, forecasting, and capacity planningMonitor real-time performance and ensure SLA adherenceAnalyze data and generate WFM reports for decision-makingCoordinate with operations and stakeholders for workforce planningDrive process improvements and optimize resource utilizationHandle escalations and ensure timely resolutionKey Requirements:4–6 years of experience in Scheduling / Workforce Management (WFM)Experience in US Healthcare BPO or similar environment preferredMinimum 1–2 years of experience in a Team Lead / Team Manager roleStrong knowledge of WFM tools, reporting, and analyticsGood communication and stakeholder management skillsHow to Apply:Interested candidates can share their CVs to Please mention the role in the subject line while applying.
Job Title
Team Lead (WFM)