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About the Company: One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales on a scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. In our latest round of Series C Funding from WestBridge Capital, we secured $153mn, making us India’s 103rd Unicorn! We are expanding rapidly and our 1400+ strong and still growing workforce is spread across India, the U.S, the Middle East, ASEAN, ANZ, and South Africa.Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programsWe have won the National Startup Award 2021 and got recognized by DPIIT, under the Enterprise Software Category.In the last few years, we have been recognized multiple times by G2 as a High Performer in the Enterprise category.We have been included in the prestigious Economic Times’ India’s Growth Champions list and among the Top 100 fastest-growing companies in FT 1000: High-Growth Companies Asia-PacificFrost and Sullivan's 2019 Marketing Automation Company of the Year awardListed as Top Rated Product on G2Crowd, GetApp and TrustRadius About the Role: Key ResponsibilitiesProgram Management Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.Define and enforce program governance, processes, and best practices for project execution.Track KPIs, milestones, budgets, and timelines across initiatives.Customer Engineering (Tier 3 Support) Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.Ensure root cause analysis, continuous improvement, and knowledge base enhancement.Partner with customer success teams to ensure high customer satisfaction.Responsibilities Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.Drive cross-functional collaboration between product, engineering, customer success, and sales teams.Facilitate decision-making by providing data-driven insights and progress updates. Qualifications: Experience with at least 4 years in program/project management leadership roles.Required SkillsIndustry Background: Must have worked in a product company (preferably SaaS or enterprise software).Proven track record in cross-functional program management and customer engineering/support leadership.Deep understanding of project/program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).Strong analytical, problem-solving, and stakeholder management skills.Excellent communication, leadership, and decision-making abilities. Why Join Us? Opportunity to work on impactful programs in a fast-growing SaaS environment. High-visibility role working closely with executive leadership.