Job Title

About the RoleWe are looking for a highly organized and proactive Admin & Service Coordinator to manage and streamline our Annual Maintenance Contract (AMC) operations. The role involves coordinating between clients and service teams, ensuring timely service delivery, and handling essential administrative functions.This is a critical role that directly impacts client satisfaction and operational efficiency.Key Responsibilities1. AMC Client ManagementMaintain and manage AMC client database (contracts, scope, timelines, renewals)Schedule preventive maintenance visits as per AMC agreementsAct as the primary point of contact for AMC clientsEnsure timely response and closure of service requestsTrack AMC expiry and coordinate renewals2. Service CoordinationAssign daily service calls to technicians based on priority and locationMonitor service team schedules, attendance, and productivityFollow up with engineers for job completion and reportingEnsure proper closure of service calls with reports and client sign-offsEscalate delays or issues proactively3. Documentation & ReportingMaintain service reports, job cards, and AMC recordsPrepare daily / weekly / monthly service reportsMaintain logs of complaints, resolutions, and pending issuesSupport preparation of invoices and service documentation4. Administrative SupportHandle general office coordination and clerical workMaintain vendor and client recordsAssist in quotation follow-ups and basic coordination with clientsManage emails, calls, and internal communication5. Process ImprovementIdentify gaps in service coordination and suggest improvementsHelp implement systems for better tracking and efficiency (Excel/CRM/tools)Required Skills & QualificationsEducationGraduate in any field (Commerce / Management preferred)Experience0–5 years experience in:Service coordination / operationsAMC management (preferred)Admin or back-office rolesKey SkillsStrong coordination and multitasking abilityExcellent communication skills (verbal & written)Good command over MS Excel & email communicationAbility to handle pressure and prioritize tasksAttention to detail and follow-up disciplinePreferred ProfileExperience in electrical / technical services / facility management companiesFamiliarity with AMC contracts and service workflowsBasic understanding of technical service environmentsKPIs / Success MetricsTimely scheduling and completion of service callsAMC compliance and zero missed maintenance visitsClient satisfaction and response timeAccuracy in documentation and reportingEfficient coordination with minimal escalationsSalaryAs per industry standards (based on experience)Why Join UsEstablished company with strong legacy in electrical servicesOpportunity to work closely with leadership and grow into operations rolesDynamic work environment with real responsibilityFreshers can feel free to applyHow to ApplyInterested candidates can apply via LinkedIn