Who are we?MIDASX by Vijya Fintech is a premier fintech powerhouse with over 25 years of industry expertise. We provide a high-speed, intelligent ecosystem designed to transform financial intermediaries—advisors, brokers, and MFDs—into data-driven wealth managers.The Power of Our Platform:We don't just manage data; we power growth at scale:₹2 Lakh+ Crore: Assets Under Management (AUM) handled.2,000+: Active professional users.8 Lakh+: Investors served.What do We do?Our mission is to build the /"Amazon of Financial Services/"—a comprehensive, one-stop marketplace where every financial tool and product is accessible at your fingertips.Introducing MIDASXMIDASX is our flagship AI-powered, white-label SaaS platform. It is a multi-asset marketplace built to eliminate manual bottlenecks and accelerate business growth.Intelligence: Predicts client behavior, forecasts attrition, and generates AI-powered portfolio realignment plans.Automation: Handles everything from digital onboarding to complex investment reporting, removing the /"boring paperwork./"Visibility: Offers 360-degree AUM tracking and deep data insights in a single dashboard.Efficiency: Enables professionals to stop being /"fund operators/" and start being true financial advisors, significantly increasing their earnings and scalability.What you'll do ?TrainingPlan and schedule mandatory product trainings for internal CS teams and external partners (onboarding, product launches, regulatory updates, etc.).Track and enforce training completion timelines for all relevant stakeholders.Ensure 100% roll‑out of training plans across defined partner cohorts and internal teams.Product Knowledge & CertificationBuild and maintain structured product‑knowledge modules (e.g., MIDASX‑style workflows, compliance, reporting, etc.).Own internal product knowledge assessments and certification programs for CS staff.Regularly update assessments after each product release or major feature update.Product Adoption & Usage ImpactDesign and deliver role‑based training journeys (e.g., for new partners, on‑boarding, power‑users) that directly drive product adoption.Collaborate with analytics and CS leaders to compare product usage before and after training for each cohort.Work with marketing and product teams to highlight success stories and behavioral wins from trained users.Training Experience & FeedbackMeasure and improve the training experience for both internal CS staff and external training participants.Standardize feedback collection (post‑session and monthly) and maintain a training CSAT baseline.Use feedback to refine content, delivery style, and training formats (live, recorded)Content Freshness & Knowledge‑Base ManagementEnsure rapid update of training content after every product release, regulatory change, or UI modification.Monitor content usage metrics (views, downloads, search‑based usage) and optimize structure for discoverability.Must Have SkillsGood Communication & Interpersonal SkillsData driven AnalyticsStakeholder & Conflict ManagementDesign skills, Content CurationExp 4- 6 years & Knowledge of Fintech, Broking, Saas platformsLanguages - English, Hindi, Marathi, (South Indian language - Kanada, Tamil for south markets)Why do you like working with us?Skip the /"Beta/" Phase: We’ve been around for 25 years, but we operate like a Day 1 startup. You get the stability of a legacy firm with the /"move fast and break things/" energy of a fintech.Direct Equity in Decisions: In most places, you’re a /"contributor./" Here, you’re a principal. Your logic doesn't go through five layers of approval; it goes into production.Complex over Cosmetic: If you want a job where you just change button colors, this isn't it. We solve /"how do I move billions of rupees seamlessly/" problems.Joining Bonus: Joining us within 30 days of your offer isn't just a win for us, it' s a win for your bank account. Consider it an immediate ROI on your career move that will be discussed at the time of receiving the offer letter .
Job Title
Partner Care Connect