Job Title

Job Summary:The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.Key Responsibilities:1. Operations ManagementOversee daily operations of outlets/central kitchenEnsure smooth functioning of all departments (kitchen, service, stores)Monitor service quality, food quality, and operational efficiency2. Team Leadership & ManagementLead, train, and manage cross-functional teamsEnsure proper staffing, scheduling, and productivityConduct performance reviews and drive team development3. Process & Quality ControlImplement and maintain SOPs across operationsEnsure adherence to hygiene and food safety standards (FSSAI)Conduct regular audits and ensure corrective actions4. Cost & Inventory ManagementMonitor food cost, labor cost, and overall operational expensesWork closely with procurement and store teams for inventory controlMinimize wastage and improve efficiency5. Customer ExperienceEnsure high levels of customer satisfactionHandle escalations and improve service standardsImplement feedback-driven improvements6. Reporting & CoordinationPrepare daily/weekly/monthly reports on operationsCoordinate with management for business planning and expansionDrive process improvements and operational strategiesRequirements:Proven experience as Operations Manager in F&B / hospitality industryStrong leadership and team management skillsExperience in handling multi-unit operations / central kitchen preferredGood understanding of P&L, cost control, and inventory managementAbility to work in a fast-paced environmentQualifications:Graduate / MBA / Hotel Management preferred5–10 years of relevant experienceKey Skills:Operations ManagementTeam LeadershipCost Control & BudgetingProcess ImprovementProblem SolvingCommunication Skills