Job Title

Senior Solutions Engineer – Enterprise (India)Location: BangaloreThe OpportunityIndia’s leading enterprises are modernising complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms.RingCentral is hiring a Senior Presales Engineer – Enterprise (India) to lead technical strategy for large, strategic pursuits across BFSI, BPO/KPO/ITES and multi-site enterprise environments.This is a senior, individual contributor role designed for experienced telecom and contact center architects who have built and transformed large-scale voice environments and now want to influence enterprise cloud transformation conversations.Role OverviewAs a trusted technical advisor, you will partner closely with Enterprise Sales and global Solutions Engineering teams to define, position, and validate complex UCaaS + CCaaS + AI solutions.You will shape architecture strategy, lead deep technical discovery, and influence decision-makers at CIO/CTO and CX leadership levels.This is a strategic pre-sales role focused on architecture authority, competitive positioning, and enterprise transformation.Key ResponsibilitiesDefine and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuitsLead technical discovery sessions and whiteboard deep telephony and contact centre architecturesShape migration strategy from legacy PBX and on-prem contact centre platforms to cloud-native environmentsOwn technical responses for large RFPs and strategic bidsPartner with Sales to define solution positioning, differentiation, and competitive win themesGuide technical validation and proof-of-value engagementsIdentify technical risks, dependencies, and mitigation approaches during deal cyclesSupport partners with advanced RingCentral platform expertise and joint solution alignmentProvide structured feedback to the global Product and Engineering teams based on India enterprise requirementsDefine a competitive displacement strategy against incumbent enterprise platforms.Enterprise Telephony & Architecture Expertise (Critical)Strong hands-on and architectural experience in:PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimisation (QoS, redundancy, failover)Enterprise voice design, dial plans, call routing logic, HA/DR architectureHybrid and cloud migration strategiesMulti-site, 500+ seat enterprise voice environmentsIndian telecom regulatory considerations (TRAI / DoT compliance)You should be comfortable leading in-depth technical discussions with enterprise IT and telecom teams and confidently articulating / whiteboarding enterprise voice architecture.Platform ExperienceStrong experience with enterprise platforms such as:CiscoAvayaGenesysNICEFive9ZoomExperience Required10+ years in telecom, unified communications, or contact center domainsProven experience supporting large enterprise environments (500+ seats)Exposure to BFSI, BPO/KPO/ITES sectors preferredStrong commercial awareness and experience supporting complex deal cyclesExecutive presence with ability to simplify technical complexity into business valueUnderstanding of API-driven integrations and enterprise ecosystem alignment.Educational QualificationBachelor’s degree in Engineering, Computer Science, Telecommunications, or a related fieldRelevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus.Why This Role MattersThis is not a demo-driven SE role.You will help India’s largest enterprises modernize mission-critical communication infrastructure - influencing architecture decisions, migration strategy, and long-term platform direction.This role provides the opportunity to shape large-scale cloud communication transformations across India’s most complex enterprise environments