Job Title

KEY RESPONSIBILITIES: AI-Driven Hybrid Strategy: Owning the end-to-end product lifecycle, merging traditional self-service funnels with cutting-edge AI to resolve customer issues instantly. Agentic Workflow Deployment: Collaborating with Engineering to scope and scale AI solutions that move beyond basic chatbots to actual problem-solving agents. User-Centric Friction Removal: Developing deep insights into user behavior to identify pain points and translating them into precise requirements for AI logic and UI design. Cross-Functional Leadership: Partnering with Business, Operations, and Design to ensure post-sales excellence directly contributes to cross-sell and revenue-per-user (ARPU) goals. Execution at Scale: Prioritizing high-impact initiatives in a fast-paced environment that handles millions of transactions across Flights, Trains, Hotels, and Bus bookings. Requirements The B2C Specialist: 5+ years in Product Management, specifically within high-transaction environments like Travel, Fintech, or E-commerce. The AI Architect: Hands-on experience with AI, LLMs, and Agentic workflows is highly preferred. The Analytical Rigor: Proficiency in using quantitative data to drive product decisions and measure the ROI of AI interventions. Operational Excellence: Ability to manage high-velocity initiatives with a focus on "Collective Problem Solving." The High-Growth Mindset: Thriving in a "Build-Mode" startup culture while leveraging the data depth of Paytm’s 500 million+ user base.