Job Title

About FiniFini is a YC and Matrix-backed AI platform that automates up to 80% of support tickets with 98% accuracy. We process over 1 million tickets monthly for fintech, SaaS, and marketplace companies including Fortune 500s and the U.S. Chamber of Commerce. SOC 2, GDPR, and ISO 27001 compliant.About the roleWe're looking for a Data Analyst who can turn messy data into clear decisions. This is a full-time remote role where you'll work across teams to surface insights that directly shape how Fini's product and operations evolve.Compensation: 40 LPA fixed + ESOPsWhat you'll doCollect, organize, and analyze large datasets to generate actionable insightsIdentify trends and patterns that inform product, support, and business decisionsBuild data models and develop visual reports for both technical and non-technical stakeholdersCreate dashboards and visualizations using Tableau, Power BI, or similar toolsCollaborate with cross-functional teams to optimize processes and improve business performanceCommunicate findings clearly and confidently to leadership and stakeholdersWhat we're looking for3+ years of experience in data analytics or a similar roleStrong proficiency in SQL and at least one of Python or RSolid understanding of data modeling and statistical methodsExperience with visualization tools like Tableau or Power BIAbility to handle and analyze large, complex datasetsClear communicator who can present findings to both technical and non-technical audiencesAttention to detail and strong problem-solving instinctsDegree in Data Science, Statistics, Computer Science, or equivalent practical experienceWhat you get40 LPA fixed, no hidden conditionsESOPs with 4-year vesting and 1-year cliff100% remote, work from anywhere in IndiaHealth insurance for you and your familyHome office setup stipendAnnual learning budgetFlexible PTO