Job Title

Role Details:Location: Onsite, GurgaonSalary: Competitive hike on your current CTCHours: 9 hours (rotational shift)Schedule: 6 days a weekWe're Hiring: Technical Support Specialist at InboxKitInboxKit is one of the fastest-growing cold email infrastructure platforms in the world. We help agencies, SaaS companies, and sales teams build bulletproof sending infrastructure at scale. Think domain provisioning, mailbox setup, DNS configuration, warmup, and deliverability at volume.We're looking for a sharp Technical Support Specialist to join our team and own the support experience for our growing partner and customer base.What you'll do:Handle inbound support tickets across email, Slack, and chatTroubleshoot issues related to domain setup, DNS (SPF/DKIM/DMARC), Microsoft 365 and Google Workspace provisioning, mailbox warmup, and deliverabilityDiagnose and escalate bugs or platform issues to the product team with clear reproduction stepsBuild and maintain help docs, SOPs, and FAQs to reduce repeat ticketsProactively monitor partner Slack channels and flag churn signals before they escalateWhat we're looking for:Educational qualification: BCA, BTech, or BE1-3 years of experience in technical support, customer success, or a similar roleWorking knowledge of DNS, email infrastructure, or cold email tools (big plus)Strong written communication, you can explain complex things simplyDetail-oriented, self-driven, and comfortable working in a fast-moving startup environmentBonus: experience with tools like Intercom, Gleap, Notion, or similarWhy InboxKit:High-growth product, scaling fastRemote-first teamReal ownership and autonomy from day oneCompetitive compensation with a performance-linked variable componentIf you're someone who gets satisfaction from solving problems and taking care of customers, we'd love to hear from you.Apply here: #TechnicalSupport #CustomerSuccess #EmailInfrastructure #ColdEmail #RemoteWork #StartupJobs