About the RoleTrigent Software is the delivery partner for Quility, a fast-growing US InsurTech platform that powers the digital workflow for thousands of independent insurance agents and agencies. From agent onboarding and lead management to CRM and underwriting — Quility's 7-module suite is mission-critical.As an L1 Technical Support Engineer, you will be the first line of defense — resolving platform issues, managing user access, triaging bugs, and owning the ticket queue from creation to closure. You'll work directly with US-based stakeholders in a structured, high-accountability environment.What You'll DoOwn first-touch support across Quility's CRM, LMS, Leads, Onboarding, and Underwriting modulesTriage and resolve tickets in Jira and Zendesk — user errors, data issues, and system bugsManage user profiles, MFA resets, SSO issues, and account sync across platformsEscalate with precision — clear documentation, right team, right SLABuild knowledge base articles that reduce repeat tickets over timeWhat We're Looking For1–3 years in a Technical Support / Application Support / Help Desk roleHands-on experience with any CRM or SaaS platform (Freshworks, Zoho, Salesforce, LeadSquared, or equivalent)Familiarity with Jira, Zendesk, Freshdesk, or similar ticketing toolsSolid grasp of web basics: browser troubleshooting, MFA, SSO, URL redirectsCrisp English communication — written and verbal — for US-facing interactionBonus: FinTech or InsurTech support experience, or prior stint at Freshworks / Zoho / Kaseya / ChargebeeWhy Trigent25+ years of US client delivery. ISO-certified. Not a startup experiment — a proven delivery engine.Modern Bangalore office. Real infrastructure. No makeshift setups.Clear growth track: L1 → L2 → Senior Analyst → Team LeadDay-1 exposure to a live, evolving InsurTech product used by thousands of US agentsApply now and include a note on the CRM or SaaS platform you've supported most recently. Applications without this detail will be deprioritized.#TechnicalSupport #L1Support#SaaSSupport #Bangalore #InsurTech#CRM #Jira #Zendesk#TrigentSoftware#HiringNow #ApplicationSupport
Job Title
Application Support Engineer