Job Title

Key Responsibilities1. Business & Sales PerformanceDrive sales, conversion, and ATV across storesMonitor store-wise performance and implement corrective actionsEnsure achievement of monthly, quarterly, and annual targets2. Store Operations ExcellenceEnsure adherence to SOPs, VM guidelines, and audit standardsMaintain high standards of store hygiene, inventory accuracy, and shrinkage controlConduct regular store audits and reviews3. Team Management & Capability BuildingLead and manage Store Managers and frontline teamsDrive hiring, onboarding, and training across storesBuild a strong leadership pipeline through coaching and development4. Customer ExperienceEnsure consistent delivery of brand-aligned customer experienceMonitor customer feedback/NPS and drive improvementsImplement initiatives to improve conversion and repeat business5. Workforce & Cost OptimizationOptimize store staffing and productivity metricsDrive cost efficiency (manpower, store expenses)Implement shared resource models where feasible6. New Store Openings (NSO)Ensure timely and effective execution of new store launchesOversee hiring, training, and readiness of store teams pre-opening7. Stakeholder ManagementCollaborate with HR, Supply Chain, Marketing, VM, and FinanceEnsure seamless execution of campaigns, promotions, and inventory flow8. Reporting & AnalyticsTrack and analyze KPIs (sales, productivity, attrition, shrinkage, etc.)Share insights and action plans with leadershipKey Metrics (KPIs)Sales growth & target achievementConversion rate / ATVStore productivity (sales per employee)Attrition & employee engagementAudit scores & shrinkage controlCustomer satisfaction / NPS