Job Title

Role: Lead - DeliveryExperience: 6+ years (on paper TL preferred)Specialty: Surgery + EMLocation: Trichy & HyderabadWork-mode: Work from officeCertification: Any certificationKey Responsibilities:Lead and manage delivery teams in healthcare operations (Surgery & EM preferred)Oversee day-to-day operations and ensure timely delivery of servicesMonitor team performance, productivity, and quality metricsAct as a point of contact for internal stakeholders and clientsDrive process improvements and ensure compliance with industry standardsHandle escalations and provide effective resolutionsTrain, mentor, and guide team membersEnsure adherence to SLAs, KPIs, and organizational goalsRequired Skills & Qualifications:Minimum 6+ years of experience in healthcare delivery/operationsPrior experience as a Team Lead (on paper preferred)Strong knowledge in Surgery and Emergency Medicine (good to have)Excellent leadership, communication, and stakeholder management skillsAbility to handle high-pressure environments and critical situationsAny relevant certification in healthcare or operations is an added advantage