Job Title: Technical Service Desk AnalystLocation: HyderabadExperience: 0-2 years. NP : Immediate JoinersKey Responsibilities:Provide first-level technical support to end-users.Troubleshoot issues related to Windows OS, Active Directory (AD), VPN, and Microsoft Outlook.Record, track, and document support requests using ticketing systems.Escalate unresolved issues to appropriate teams as needed.Required Skills:Strong verbal and written communication skills.Basic troubleshooting knowledge of Windows environments, AD, VPN, and Outlook.Ability to work in rotational shifts, including 24/7 availability.Preferred Qualifications:Experience in a technical support or helpdesk environment.Certification in ITIL, Microsoft, or related technologies (preferred but not mandatory).
Job Title
Technical Service Desk Analyst (Immediate Joiner)